Posts on Apr 2020

Westchester Businesses VOIP and Working from Home

VoIP For Business Westchester County NY

It has been a start to 2020 that no one could have predicted. Businesses, universities, school districts, governments and everyday folks around the country and globe have had to adjust to lives spent indoors. Most businesses have been deemed “non-essential” yet we know that every business is essential to those who run it and who work there. Now more than ever being able to work from home in a safe and secure way is critical to a business’s ability to function during this coronavirus lock-down. So, the question is simple, is your Westchester county business set up to allow employees to work from home? Here we will see how and why you should upgrade your small business phone system to meet the current situation head on.

VoIP For Business & Working Remotely

VoIP For Business Westchester County NY

VoIP For Business Westchester County NY

Everyone has cell phones and most have personal computers but is that enough to get you and your employees working from home safely and securely? The short answer is yes but with a caveat. Free services like Skype and Zoom are not designed to be used for small, medium, or large-scale businesses and organization. The best business phone services will have proprietary VoIP (voice over internet protocol) which offer a multitude of features in a far more secure fashion. What does VoIP for business offer in terms of working from home?

  • Remote Working Accessibility
  • Conference Calling
  • Video Conferencing
  • Computer Screen Sharing
  • Internal Text Chatting
  • Call Forwarding
  • Image Capture
  • Document Sharing
  • Unlimited Call Volumes (In Network)
  • No Geographic Limitations
  • and more

This is a short list of VoIP for business and how it offers incredible functionality in these times where we are mostly working from home. There are also incredible cost benefits in comparison to traditional business phone systems. Where traditional phones charge per minute and far more for long distance or international calls, VoIP makes this cost zero or incredibly reduced.

Adding Lines & Users

Where traditional business phone set ups have a specific number of physical phones and lines VoIP for business has no limitations on how quickly or how many users can be added. By simply providing new unique login information to a new employee or team member, they then have access to your internal VoIP network. This means no adding new phone lines or hardware at the office as you can add users from wherever they are working, be that at home or abroad. This greatly reduces the costs for growing businesses and organizations who need to add more employees to their work force. Scalability is built in directly here and this means growth is not cost prohibitive where it can be with some outdated traditional phone systems.

Simple Installation

Whereas traditional phone lines come with loads of hardware (phone lines, routers, physical phones, computers, etc.), VoIP for business requires none of that. You can simply install the VoIP software on any existing computer and smart phone that you and your employees already have. It is as simple as installing the software, setting up a new username and password, and getting to work. This means that no employees will need to go to the office to get a work laptop or have a technician come to their home to set up their work phone. It makes your life as a business owner far simpler in getting staff connected to your network and working from home with everyone else on the team.

Why Upgrade TO VoIP For Business Today

VoIP is the way of the here and now as traditional hardwired phone systems become obsolete for modern businesses. They are cost prohibitive and have far too many limitations that you simply do not need to deal with these days. Getting set up with the best business phone services today means utilizing the current technology like VoIP and the cloud. So, get the ball rolling today with a consultation on how and why you should be changing your phone systems today.

For the best in VoIP For Business Westchester County NY, look no further than 30 years of local expertise, right here at Top Line Communications. We are proud members of the WBC (Westchester Business Counsel) and live where we operate right here with you. Stay healthy and we will all get through this together! 1-888-426-8647

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Commercial Networking: Voice, Data, Fiber, Video & Outside Plant Cabling

Commercial Network Cabling Contractor Westchester NY

Every commercial business will have different specific needs for their networking and communication systems. Because your infrastructure is critical to the flow and health of your business, the best engineers can develop a powerful fiber/copper optic network to meet the reliability and bandwidth needs you have. But developing these systems and then installing them is not simple work and requires due diligence from every stage of planning to installation and maintenance. If your Westchester County business is in need of a networking upgrade, there are a few things you must keep in mind before moving forwards.

Experience With All Business Sizes

Commercial Network Cabling Contractor Westchester NY

Commercial Network Cabling Contractor Westchester NY

Small businesses will of course have different data needs than a large tristate or multi-national corporation. But knowing how to adjust a plan in big ways is something that can only be perfected over time. As the technology has changed through the years it is important that your structured cabling installation company is able to work with old technology while being able to upgrade to modern equipment. The best technicians use the latest in certification testing equipment to make sure your network is running at optimal high speeds. Any sub-par installation can mean problems for your work flow including downtime, system crashes, and data corruption & loss. For this reason going with a reputable company who has been serving Westchester and the lower New York State area for these sort of commercial network cabling projects can make a big difference. Not only in your costs but in the level of support that you get through every aspect of the installation and upkeep process.

What Sort Of Organizations Need Structured Commercial Network Cabling?

Modern fast and reliable networking is suitable for just about every business type and size. Here is a few examples of the most suitable businesses and organizations for an upgrade or fresh install of all cabling varieties:

  • Corporate Offices
  • Hospitality (ie. Hotels)
  • Retail Stores (ie. physical locations with local to nationwide networking necessities)
  • Education (ie. Universities, School Districts, Vocational Schools)
  • Apartment Complexes & Residential Buildings
  • Government Buildings & Offices
  • Medical Industry (ie. Hospitals, Doctors Offices, etc)
  • Manufacturing Companies
  • and more

As you can see there is a wide range of companies and organizations which will require high speed voice, data, fiber, video & outside plant cabling networks. To the extent in which these systems need to be interconnected will depend on your budget, your bandwidth needs, and projected growth. The best commercial networking companies will build room to grow into the system. Think of a manufacturing company who has built additions and added multiple new jobs, they will need to be able to quickly increase their cabling and data capabilities as their factory and work force grows.

The Process

It all begins with the design of the communication and technology system infrastructure. First a professional team will conduct an on-site survey to see the current systems in place and the sort of space you are working with. Also, they will determine all ingoing and outgoing lines from your location. From this point they will design a complete structured cabling plan that is individually suited to your specific networking needs. They may determine a reconfiguration of existing cables is more suitable than a new installation. The best companies will not always push a new installation where a re-configuration is more suitable. When a plan is in place and everything has been signed off on, the installation or reconfiguration process can begin.

Why Top Line Communications?

We have served Westchester County for nearly 30 years and are the leading local networking contractor in the area. Our clients have included everything from small business to hospitals, transit authorities, local school districts and municipality government offices to name a few. We specialize in cabling infrastructure networks for Data, Voice, Video (internal and external of plant):

  • Cabling Reconfiguration Upgrades
  • New Network Cabling Installation
  • Ethernet Internet Cabling (CAT5, CAT5e, CAT6)
  • Fiber Optic & Coax Cabling
  • SIP Cabling
  • Cable Management, Racks, Cabinets, Patch Panels
  • Wifi Access Points
  • PA/Sound System Networks
  • Security Systems & CCTV
  • and more

For the best Commercial Network Cabling Contractor Westchester NY, look no further than nearly 30 years of local expertise right here at Top Line Communications. Call us today for a no obligation consultation and audit of your current networking systems. See how we can save you money and improve your systems reliability at the same time, call today: 1-866-95TOPLINE

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What Are the Best Business Phone Systems?

Business Phone Systems Westchester County NY

Business phone systems are calling and information transfer networks utilized to facilitate communications for large or small organizations. Because many businesses have far more complex needs than just your average phone call, office phone systems have a slew of different functional features which allow the business to operate successfully. Things like customer service calls, call forwarding, call routing, auto-attendants and so much more make the difference between business phones and traditional phones.

Some of the most functional capabilities of a business phone service include:

Business Phone Systems Westchester County NY

Business Phone Systems Westchester County NY

  • Multiple lines + adding lines – if you have employees or receive many customer calls at one time you’ll take advantage of the multiple lines.
  • Auto-attendant (automated features) – a call directory and extension system along with an auto-attendant which directs callers to the proper department.
  • Voicemail – stores messages to be listened to and addressed later when you’re out of the office or occupied.
  • Conference & group calls – utilize features that allow multiple personnel to be on the same call for meetings, appointments, training, or conferencing.
  • On-hold messages & music – when customers are on hold they shouldn’t experience silence, this system can provide messages regarding sales or just on-hold music.

For small office or business use the best phone systems will be: VoIP, PBX, Cloud-based or multi-line. All of these will be suitable for businesses and organizations of various sizes. The differences will be the costs and functionality that may suit your business better than another phone system. These systems offer comparable services and are easy to switch to should you be looking to make a change to your businesses communication network.

Multiple Lines & Adding Lines

This variety of system is pretty straight forward. Essentially it is when multiple phone lines connect through a centralized unit. This means that personnel can answer the phone lines individually or direct them to the proper extension or even send to voicemail. This is the more basic phone variety which is suitable for the vast majority of small businesses. Hardware includes physical phones with extensions right on them which can be connected with the simple push of a button. These can be used with 2-line, 4-line or multi lined phones to allow employees to make and take calls at the same time. There is more than one phone line in essence.

If you’re shopping for a multi-line business phone system you should be looking for a few things. You should know how many users you will need as this will be crucial as to the size and scope of phone network you’ll need. These are reliable phone networks which typically don’t even go out when the power goes out. This variety of system is the traditional phone we are all used to.

VoIP (Voice over Internet Protocol)

VoIP business phone systems have fast become one of the most powerful and popular varieties that businesses of various sizes are not utilizing. It offers the same features that traditional multi-line phone systems do with many additional services and options that traditional wired phone lines cannot offer. Services like Skype and Zoom are VoIP systems except they are not suitable for businesses. With proprietary internal VoIP systems you get all the best features at a far more cost effective way than traditional phone lines. Those features include:

  • Conference calling
  • Video calling + video conferencing
  • Working from home availability
  • Screen share & screen image capture
  • Voicemail
  • Multiple Lines (users)
  • Scalability (adding users not physical lines)
  • Call forwarding
  • Call recording
  • Local, national and international calling
  • Cost effective rates (far cheaper than traditional phones)
  • and more

VoIP systems can also offer more features. The benefits are vast. Lower costs, greater functionality, the ability to work from home and so much more. This is usually a perfect fit for any and all business types.

Cloud Phone Systems

Cloud phone systems operate in a decentralized fashion meaning your infrastructure is not set up through the physical office or location you’re business is in. It is cost effective and has a slew of different benefits. Cloud phone systems can either be a VoIP system or a hosted PBX one. Some of the advantages to your small business with the cloud are:

  • Completely decentralized (off-site) saving you the cost on equipment and office space, reduces risk of downtime or slow downs due to weather
  • Hosted via outside or 3rd party servers removing the need for on-site maintenance or servers that are on-site
  • Growth or scalability is built in there are no real limits to how large your network can grow easily
  • Far more cost effective for the services compared to traditional multi-line phone systems

With cloud based phone systems you do need to rely on a hosting company that will hold and maintain the cloud network but so to do websites you run. If ever issues arise the hosting company will address them. This is a great system in conjunction with VoIP for the vast majority of businesses.

PBX Phone Systems

PBX (Private Branch Exchange) is more or less a completely private phone system used by your office. It moves internal and external calls through the businesses physical phone lines but adds a variety of useful features that traditional phones do not offer on their own. There are other differences as well. A PBX system is much easier to scale up or add lines to than a traditional phone system. It can be hosted on the Cloud which is called a “virtual PBX” or “host PBX” or even VoIP through what is known as a “IP-PBX”. PBX systems are also incredibly flexible. This can be a great system your business can use which is essentially a merger of traditional and modern business phone communications.

Upgrading Your Business Phone Service

Today there are loads of ways to increase productivity and reduce costs through upgrading your business phone system. As illustrated above there are loads of advantages to using modern technology as opposed to traditional or outdated technology. Nowhere is that more apparent than through the cloud, VoIP and PBX. Be sure you’re getting the best service for the best value all in one place. Upgrade your phone service and see what modern technology can do for your productivity and profits.

For the best Business Phone Systems Westchester County NY, look no further than 30 years of local expertise right here at Top Line Communications. We proudly support the WBC (Westchester Business Counsel) and live right here where we operate. Stay safe from the entire team and we can get through this if we work together! 1-888-426-8647

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5 Reasons To Change Your Current Business Phone Systems

Business VOIP System Westchester NY

It happens far more often than you may think. A business signs a contract for a basic phone system because the cost is low. Soon enough they come to find out that the cheap phone network doesn’t have the bandwidth or growth capacity to meet their connectivity needs. More often than not, that small business will simply settle. Instead of getting a suitable business telecommunication system in place, they wind up adjusting their business around the slow or inadequate phone system. After all, most small businesses don’t have huge budgets and options when it comes to a price point.

This could be a small thorn in their side until it starts to negatively impact the businesses day to day functions. It could be customers having a hard time getting the help they need or it could mean employees can’t connect efficiently to get work done for the day. Over time with these issues arising that accumulates to loss of clients, loss of productivity, and in turn the shrinking of profit margins. This is really too bad because with a little bit of searching a small business owner would learn that settling isn’t their only option.

Don’t be resistant to change when it can really help your day to day business functions. Let’s look at 5 reasons you should change your current business phone system now.

1. Old System Is Near-Obsolete or Obsolete

Business VOIP System Westchester NY

Business VOIP System Westchester NY

We have a tendency to think that if our phone system is fine now that it will be in the future. Until it doesn’t work well or at all anymore for your businesses needs. When old systems need maintenance and part fixes and new lines, over time, you’ll find it is far less expensive to abandon it out right and start over. There are a few reasons your old system could be obsolete.

  • Old cabling is damaged, corroded, or simply doesn’t have the data capabilities you need.
  • Routers are outdated and working on old technology which conflicts with modern computer and phone systems.
  • Your service provider has canceled or does not support your system anymore
  • Parts are not available as they are too old
  • The technology has been partially or completely replaced by modern versions (think of the comparison of original dial-up internet to modern DSL or Cable connections)

2. Lack Of Functionality

Older phone systems simply will not be able to offer all the features that you may need today. Because it may be unclear the types of connectivity options you will need when you first set up your phones you may not know what you need right off the bat. For example, what if you need to do video conferencing with employees who are in the field or at another location? Your old business phone won’t have that option, period. Your old phone needs may be very different than what they are today, this is something you should assess right away.

  • New features and options that you need but don’t have (ie. auto-attendant, conference video, data transfer, etc.)
  • Work flow improvements in office and in the field
  • Bandwidth speeds match modern standards

3. Lack Of Reliability / Downtime

When a business goes with a communication provider based solely on a price they think looks good, it won’t take long to see why that was a mistake. The cheap price can mean cheap service. When it takes valuable working time away from your employees to wait for a technician to come service some outdated item, everyone suffers. If your system is crashing or dropping calls or your internet data speeds are insufficient, you have a problem. If your customers simply can’t reach you they may not remain your customer for much longer. Reliability in business, just like in life, is essential to a healthy and thriving workplace. Make sure you’re not having downtime that hurts your bottom line.

4. Outdated Capacity

If your business phone system is not scalable, you are limiting the ways and the speed at which your business can grow. Old systems require large scale cabling and networking architecture. That means a lot of leg work and a lot of cabling, as well as a lot of things that can go wrong. What happens if your business needs to grow and you need to add a whole new location to your network? Will you be able to combine the services or will it be a whole new system outside of the one you are currently using?

This is something you should keep in mind, no matter if you’re not ready to expand just yet. Your system is working now sure, but for how long? Are you willing to allow the outdated capacity to wait off screen and surprise you at the worst possible moment? If you are unable to adjust your phone system to the needs you have at this point in time and moving forwards, its time for an upgrade.

5. No Help When You Need It

If you are working with some of the large corporations for your phone systems you may find yourself waiting longer than expected for help if you need it. Ask yourself these questions:

  • Has the provider gone above and beyond to keep your service impeccable?
  • Did you get help with every stage of installation and maintenance of the service?
  • Is there someone there who actually knows who you are, your business, and history with the phone provider?
  • Is there support available at a moments notice anytime that you need it?
  • How long does it take for you to get a reply to email, phone call, or live chat?
  • How long does it take for a technician to get to you if you need it?

Many of the companies out there care more about taking on new clients than they do about giving their current customer the best quality of service. If you’ve felt like this is something you’re dealing with, then this is another sign its time to change service providers.

Why Business VOIP Services?

All of these reasons above make a great case to leave old technology behind and upgrade your small business phone system to a modern VOIP (voice over internet protocol) service. The capacity is greater, the cost is lower, the benefits are plentiful, and it will bring your phone systems into the modern era. Ability to grow and expand is built into VOIP networks and moving to another location or adding location is simple. Don’t hesitate and get upgraded today.

For the best Business VOIP System Westchester NY, look no further than nearly 30 years of local expertise right here at Top Line Communications. We live where were operate and have proudly served establishments of all sizes in Westchester, from local municipalities to small businesses and hospitals. Call today for a consultation and assessment of your business phone needs. 1-866-95TOPLINE

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VOIP for Business and Working from Home

VOIP For Business Westchester NY

It’s no mystery that we’re in some difficult times right now. Many businesses have seen their doors closed, employees furloughed, and profits all but disappear. But for other businesses this can be seen as an opportunity as certain economic sectors are doing well if not better. If you’re running a business and have no capabilities for you and your employees to work from home securely, you will lose countless weeks and months to the coronavirus. Let’s see what it takes to get you set up at home.

Your Business Communication Provider

This is really the place you should be starting. You most likely already have a business phone and communication company that provides you the services you use during day to day business activities. If you are using traditional lines, software, and hardware, you could find yourself hard pressed to keep the ball rolling right now. Using free VOIP services like Zoom or Skype also won’t cut it. They don’t offer the level of security that proprietary VOIP for business systems use when they are controlled internally. What about the cloud? Are your systems, documents, programs, and functions running on the cloud? If they are not, you should seriously be looking at this time to change your business communication provider.

Why VOIP for Business?

VOIP For Business Westchester NY

VOIP For Business Westchester NY

VOIP, also known as voice over internet protocol, is a decentralized system regarding voice, video, and data communication. There are some incredible tools that come along with VOIP but its main assets include a few key things. First of all, anyone on the network can contact another user at little or not cost per minute for both voice and video calls. Secondly, video calls can be done in a conference style setting where users can all see one another similar to an office meeting. Thirdly, users can be added with no issues (unlike a traditional phone system where you have to get a new line and phone installed at the office). Fourthly, employees and management can stay connected and busy from the safety of their own homes. Fifthly, employees can share eachothers computer screens when they need to all be looking at the same document, program or email. There are more benefits to using a VOIP communication network for your business but these are the immediate benefits.

Why the Cloud ?

It is rather straightforward. The Cloud is a server that is decentralized where items can be accessed from anywhere in the world to conduct work. It means you don’t have to be in the office to access files and information that is stored locally on the actual physical hard drive of an individual computer. This is important for a few reasons. First of all, you can do work from home through a secure connection and access the cloud as though you were at the office. Secondly, there is no damage from loss of information or data from an accidental coffee spill on a laptop, water damage, or fire damage at the office. Cloud is the way of now and the way of the future, if you’re not using cloud services you are being left behind.

Beyond Working from Home

The benefits for VOIP and Cloud when working from home are obvious. But what about benefits beyond that? These systems allow for multiple advantages that traditional business phone systems don’t allow. For example, scaling and adding employees. Instead of needing new lines and hardware (phones) you can simply add users to the network and they can access it immediately. Scaling up to another office location or adding an office location? You don’t have to worry about re-wiring or installing new wire and can get up and running immediately just by adding users.

The Cost Benefit

This is going to be a huge advantage to using VOIP and Cloud. It is far less expensive than traditional communication platforms. If you conduct a lot of business through the phone (either with customers or internally) you need to have the best rates possible. Make a lot of international calls? Traditional phone companies will charge you and arm and a leg per minute. Now it is true those rates have come down in recent years but they still do not even come close to the low costs of VOIP for business services. Increased productivity at lower costs with greater functionality, that sums up VOIP in a nutshell.

How Long Will We Be At Home?

This is the unknown question right now. Some projections are a few weeks some are a few months. Will your business survive not being able to work from home over the course of weeks or months? Many companies are already struggling to keep moving forwards during this time period and that is something we all have to adjust to for the time being.

Get the ball rolling now and make the most of the time at home where you can.

For the best VOIP For Business Westchester NY, look no further than 30 years of local expertise right here at Top Line Communications. We proudly support the WBC (Westchester Business Counsel) and live right here where we operate. Stay safe from the entire team and we can get through this if we work together! 1-888-426-8647

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Is Your Westchester Company Using Business VOIP?

Business VOIP Services Westchester NY

Voice over Internet Protocol (VOIP) has become one of the most popular modern tools for effective inexpensive business communication. It can be used like a normal phone for voice calling but as it uses the internet instead of a hard line it is capable of providing many other avenues for communication. Companies of different shapes and sizes have adopted this technology because of the benefits it provides right off the bat. If you’re company is still stuck using outdated hard lines for your internal and external business communications, it’s time to seriously consider adopting VOIP for business.

Dramatically Improves Affordability

Business VOIP Services Westchester NY

Business VOIP Services Westchester NY

Traditional phone lines operate where every call (internal, local, or international) has a paid rate per minute or per call through a telecom provider. VOIP allows you to use the phones you already have in office which are connected to the internet to enjoy small or no cost calling, no matter where the person receiving the call is. Need to talk to an employee or supplier on the ground in China? No more expensive international calling rates or limitations to your call volume. VOIP allows users to connect to one another at little or no cost per call. With traditional phone companies you pay a monthly fee for the service and then you also pay for the minute. VOIP eliminates that entirely where you only pay for the service, you don’t pay additional per minutes fees. This is a huge money saver and not just for companies who make international calls. Local and United States bound calling also has reduced costs through VOIP.

Video & Multiple Calls At One Time

The benefits of switching your Westchester business to VOIP phone services go beyond the reduced costs. Because it uses the internet to connect, you can now utilize conference call functions, video conferencing, and computer screen sharing. This dramatically increases productivity and allows for employees to work as if they are in the same room, even if they are thousands of miles apart. Right now many companies are trying to adjust to the coronavirus pandemic we find ourselves in. Instead of paying for an expensive group calling phone function on top of your communication costs, VOIP has all of that included within its systems already. We are unsure how long we will have to stay at home so if you want to keep your business moving forwards during this time period you have to adjust. That means upgrading to VOIP as soon as possible.

Reduction in Hardware & Software Expenses

There is no other way to say it than traditional phone hardwiring is expensive. Not only the huge cost to get these intricate systems wired throughout a building but also the routers, breakers, and software required to then run these systems. To put it simply, this is the old way of doing business. It is outdated and all but obsolete today. Because VOIP can be used on existing computers you already have in the office, it can be used on existing phones (including personal cell phones), you do not have additional expenses to simply get going. If you are paying for internet (which every business does) you are ready to start using VOIP. No need for more hardware, no need to rewire the building, and no need to wait as the communication company installs and tests everything. Consider a tree falling on the lines leading to your office. With traditional phone lines if the lines are damaged you cannot make calls. Because VOIP uses the web you can even connect from your wireless cell phones data during a storm or in a pinch.

Scaling Up & Adding Lines

Traditional phone companies require you to install new phones and often lines to add a new phone number. That means that if you’re looking to expand (let’s say to a new building) you’ll have to get the entire new building wired up. This is not conducive to business growth. Not only because of the additional costs in getting wiring and new phones but also in the time wasted by having to wait for this to get completed. VOIP eliminates that entirely. Moving to a new location? Adding a new office? Adding new employees? Simply add new users in the VOIP system, that’s it. It makes no difference if its at a new location or in the same office.

VOIP Provides Features Traditional Phone Systems Don’t

It’s either that the traditional wired phone system simply cannot offer these additional features or the company will want to charge you for each and every additional service you need to add. With VOIP, that is not the case. Though services can vary from one VOIP provider to another, the standard features included are:

  • Caller ID
  • Call Waiting
  • Call Blocking (block numbers or IP addresses)
  • Call Forwarding (to mobile phones or any other phone number)
  • Fax / Internet Fax
  • 411 Directory
  • Redial

There are also further features which include:

  • Speed Dialing
  • Call Recording
  • SMS or Text
  • Area Code Selection
  • Call Transfer
  • Return Calling
  • Adding Multiple Users / Lines
  • Ability to Scale Up
  • Work Remotely

These are just some of the added benefits beyond the cost saving that VOIP phone systems provide businesses. You get the idea from this article some of the many reasons that traditional hard wired phone systems are being phased out. They cost too much, they can be limited by outside factors, they need too much maintenance, and to put it flatly they have way too many limitations. If you’re Westchester business is not using VOIP today, you could seriously be paying too much and be hurting your ability to conduct business from home during this time period and beyond.

For the best Business VOIP Services Westchester NY, look no further than three decades of local expertise here at Top Line Communications. We are proud members of the WBC (Westchester Business Counsel) and live where we operate. Call today and see how we can reduce your costs and keep you moving forwards during this time period. Stay safe from the entire team and we can get through this if we work together! 1-888-426-8647

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Prioritizing Westchester Business Phone Systems & Communications

Even during this time of great technological advancement, the internet, email, and the cloud; many businesses still conduct operations via the phone. People still pick up the phone for placing orders, making appointments, organizing employees, and more; either via cell phone or land lane, the phone is still integral to our daily lives and economy. No matter how large your company is, what business phone features you employ make a difference. If you’re trying to get an edge with better customer support or increase daily sales calls, your system is important.

Who Still Uses Phones Today?

Business Phone Systems Westchester NY

Business Phone Systems Westchester NY

Your customers and clients expect you have phone support available at all times. Businesses go out of their way and invest substantial funds to increase their in-bound call and therefore sales volume. An incredible nearly 50% of purchases to small businesses were made via a phone call in the past 2 years. Despite the fact that people are still using phones, business phone support has gotten poorer and poorer through the years. With call centers and outsourcing being the major culprit from large companies. A huge number of people are placed on long hold periods of over a minute to get support or make a purchase, with a large percentage just hanging up in the end.

Phones are still integral for your businesses internal communications and networking. A huge percentage of work is done via the phone, voice messaging, text messaging, and video chatting or conferencing. So you should be asking yourself, is your business communications up to scratch? Can you receive calls no matter where you are? Does your phone system ever crash or drop calls? Are you paying too much to a large telecom giant for poor service? Are you able to add lines easily when you need them? Can employees work remotely? All important questions to ask yourself.

Choosing The Business Phone Features You Need Today

There are things all businesses need while there are other things you may or may not need. When you are considering the type of business phone features available you need to make a determination. What is the best for your internal communications as well as communications with customers and clients. Here is a list of the most important features you should absolutely utilize for your businesses communications.

Conference & Group Calls – working with group video and voice calls has become paramount to getting things done for businesses of all sizes. Now more than ever, during this time period of quarantine and isolation, the ability for you and your employees and various departments to get work done will rely on conference calls. Whether it is sharing someone’s computer screen, working face to face, having normal meetings from home, or just day to day business functions; conference calling is something you should be utilizing, especially now.

Mobility (BYOD) – Bring-your-own-device has become an integral part of business communications while working. A very high percentage of people (no matter the business) use their personal cell phone to conduct work operations. With call forwarding (where a call is forwarded to someone’s cell phone), you can ensure employees are able to work no matter where they are. If you are a smaller company, you can have your 800 number phone calls directed right to your cell phone. There are even applications which convert personal phones into company phone line extensions. This makes it as though it is just another phone line down the hall.

Auto-Attendant – whether your company has 10 employees or you are a major international organization, using an auto-attendant ensures ever call is received, routed, and answered. People these days almost always expect an auto assistant that directs them to various departments. Think of your bank, you get options to speak with someone in different departments through an auto-attendant. You can then direct calls properly while also having an operator available. Many customers and clients will base their future business with a company on the entire process of calling them. If they have been satisfied with the call and have done what they needed to they will likely remain a loyal customer.

Call Availability – through VOIP (Voice Over Internet Protocol) employees can see who is and who is not online and available during working hours. This reduces time wasted from different employees calling those who are not available at the moment or who are sick or away. You can set the presence settings as well, as Available, Away, or Offline. This is great when you have different employees working together from different locations.

VPN (Virtual Private Network) – this isn’t per say a business phone feature but it is one that is often combined through your voip and telecom provider. This allows people to work from home, or wherever they are including the office, in a more secure fashion that cannot be accessed by hackers. This reduces the risk of data breaches when people must work from home as we nearly all are right now. It’s another layer of security that you should be employing during this work from home time frame.

Why Switch Today?

These are difficult time we are living in right now, but this too shall pass. Until then you should be sure that you are able to get all of the work done that you could at the office from the safety of your own home. Not only for you managing employees, but also the employees being able to stay on the same page as well. Do not let this difficult time shut down your business operations entirely. Ask questions, get answers, save money, and increase work productivity, no matter how long we must work from home.

For the best in Business Phone Systems Westchester NY, look no further than almost 3 decades of local expertise here at Top Line Communications. We are proud members of the WBC (Westchester Business Counsel) and live where we operate. Call today and see how we can reduce your costs and keep you moving forwards during this time period. Stay safe from the entire team and we can get through this if we work together! 1-888-426-8647

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