Posts on Oct 2016

Why VoIP Service For New York Businesses?


Utilizing a cloud-based phone system—otherwise known as VoIP—could provide unmatched versatility and dramatic cost savings. VoIP stands for Voice-over Internet Protocol, and it allows you to communicate effortlessly through the cloud. Here are some of the many benefits of using a VoIP service.

Remarkable Cost Savings

As you probably know, traditional phone systems aren’t cheap. They require equipment, hardware, and installation, and often the additional expense of long-distance phone calls. However, most VoIP providers charge a flat monthly use charge and a pay-per-minute rate. And since the VoIP calls are routed through the Internet, they can be much less expensive than traditional landline calls. Better yet, when it comes time to expand, your VoIP service doesn’t require any additional equipment.

Extreme Flexibility

If you have used a smartphone, then you are familiar with the flexibility of not having to rely on a landline. With VoIP systems, you can bring this same versatility to business. Your employees can work from anywhere with a reliable Internet connection, whether it’s the airport, a hotel, or even through the Wi-Fi at their home.

Simple Global Expansion

If you are expanding globally, you may want to offer your customers a local phone number they can call; however, with a traditional landline, this requires an actual physical location. On the contrary, with VoIP service, you can set up virtual phone numbers in over 120 countries. It’s simple and free for businesses and customers overseas to contact you, and you can easily route all of these calls to your main point of contact.

Reliable Disaster Recovery

When you rely on a traditional on-site phone system, your hardware and equipment is at risk in the case of a natural disaster or fire. If your system gets damaged, it can take your company off the grid for weeks while you work to get it repaired or replaced, and it can be expensive. With business VoIP, this no longer has to be a concern. Since all of your data is located in the cloud, it can be accessed from anywhere.

This is only the tip of the iceberg when it comes to the benefits of using a VoIP system. We have years of experience as a VoIP provider, and we would love to help you increase the efficiency and profitability of your business through VoIP. Contact us today to learn more about how VoIP service in New York can improve your daily operations.

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What to Look for in a Business Phone & VoIP Provider


No matter the industry, phone calls are an essential part of daily operations and the quality of your business phone and VoIP service is crucial. But how do you know you are getting the best business phone and VoIP provider? You need to look for these five features:

A Streamlined, Integrated System

When it comes to your VoIP system, you want something that is integrated throughout the entire office. One person should be able to setup and adjust menus and settings from a single interface. That being said, you will still want your business VoIP systems to be easily tweaked for each user so they can customize their greeting and menu options when desired. Make sure your VoIP provider can accommodate this requirement.

VoIP Service

As important as an integrated business phone can be, it is wise to find a company that can also serve as a VoIP provider. With VoIP services, your employees can make calls wherever they have an Internet connection, making it much more versatile than a standard landline. Even if you don’t think you want business VoIP from the get-go, you want to make sure you can seamlessly add it on should you change your mind.

Opportunities for Upgrades

When you are installing a business phone or VoIP service, keep the big picture in mind. You may only have a few employees right now, but that doesn’t mean there won’t be more in the future. When you choose a VoIP provider, look for one that will make the upgrade process simple and headache free when the time arrives.

Commitment to Quality

The dependability of your VoIP service is crucial, which is why it is critical to choose a VoIP provider that sells and installs high-quality products by reputable manufacturers. Make sure the provider uses up-to-date business phone and VoIP systems that utilize latest technologies.

Reliable Technical Support

You rely on your phone system to run your business, and you can’t afford downtime. Choose a VoIP and business phone provider that can offer around-the-clock support from a dedicated staff. The last thing you want is the inability to conduct business because of a broken communication system.

At Top Line Communications, we have been designing, installing, and maintaining top-of-the-line business phones and VoIP systems in Westchester for over 20 years. We know how important your communication system is to your company, and we help ensure you have the technology and support you need for success. Contact us today to learn more.

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Why Your Company Needs a Professional Business Phone Service


Effective communication is a key element of any company’s success. It doesn’t matter whether you are B2B or B2C brand, you need a secure line of communication between staff and clients—and each other. With a comprehensive business phone system, you can improve the efficiency of your company while portraying professionalism to any future or current clients. Here are some additional advantages to implementing a business phone service.

Increases Productivity

One of the most important benefits of using a business phone system in your office is how much more efficient it can make day-to-day operations. When one person receives a phone call, it can easily be transferred straight to their location. With an IP phone, your productivity can increase even more due to its remote abilities.

Decreases Spending

Implementing an integrated business phone system can work wonders for your bottom line. Instead of having individual phones and phone numbers to manage, everyone in your office can communicate through one business phone. Additionally, a business phone streamlines the analytical process, making it effortless to pinpoint any problematic calls or unauthorized charges.

Provides Room to Grow

With a business phone system in place from Top Line Communications, your communication methods can remain intact even with rapid growth. Once the business phone service is installed, it is easy to expand to meet growing needs. Add phone lines, implement IP phones, integrate a full data network, or even add on a security system as you see fit.

Allows Access to Advanced Features

With an advanced business phone service, you earn access to valuable features that make it easier to run your company. From automatic call forwarding to video conferencing to IP phone capabilities and more, our business phone systems give you the tools you need to run business smoothly. Contact Top Line Communications today to learn more about how we can improve efficiency with our business phone systems in New York.

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3 Features of Commercial Security Systems to Secure Your Office Building


Our integrated office security systems offer an abundance of top-of-the-line technology to help ensure your protection around the clock. Here is a closer look at the top three features of our security systems you need to secure your business:

High-Quality Video Surveillance

With a commercial security system that integrates video cameras, you can effectively deter vandalism, theft, or violence at your facilities. Our advanced video surveillance systems are available for both indoor and outdoor use. We employ webcams and closed-circuit television (CCTV) systems, both of which can be monitored through one interface. You can choose to place security cameras strictly at access points or you can have a comprehensive security system that monitors every square foot of your building.

Electronic Access Control Systems

Our access control systems are a simple way to regulate who is allowed to enter your building and designate which areas they have access to. As an integral part of any security system, access control allows you to program doors to automatically lock at a pre-designated time and restrict access to certain employees during specific times of the day. Best of all, you can eliminate the need for a traditional key and lock system, which can be easily duplicated or broken into. An access control system means your employees will only be able to gain access to the parts of your business they are allowed.

Remote Monitoring

Remote monitoring gives you complete control over your security system no matter where your job takes you. You will be able to arm or disarm your commercial security system directly from your smartphone, as well as schedule automated settings so you don’t even have to think about it. You can also receive instant notifications if anything is detected by your alarm. Stay on top of business activities when you are away by keeping an eye on the times the alarm is set and disarmed, and instantly delete any user codes if an employee is terminated.

When it comes to the safety of your employees and the protection of your company, you don’t want to take any chances. With our security systems, you receive the some of the most advanced technology. Contact Top Line Communications today to learn more.

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5 Benefits of Office Video Conferencing in New York


It used to be that office video conferencing was reserved for large corporations with hefty budgets, but today, all of that has changed. Thanks to evolving technologies and easily accessible webcams, businesses large and small can now reap the benefits of workplace video conferencing. From reducing travel costs to fostering client relationships, here is a closer look at the top five benefits of office video conferencing:

Decrease Travel Expenses

When you can communicate via a web browser instead of traveling to communicate in person, you don’t have to spend the money on plane tickets, hotels, or meals. With business video conferencing, the monetary and time reduction alone is a compelling reason to incorporate workplace video conferencing.

Improve Communication for Dispersed Teams

When you have collaborations taking place between people in different locations, the most common form of communication is email. But endless email chains undoubtedly lead to missing key details or misinterpreting information. On the contrary, business video conferencing allows dispersed teams to effortlessly communicate with each other in a streamlined way—and since they can also see each other and pick up on tone and nonverbal cues, there is less room for error in interpretation.

Obtain a Competitive Advantage

With business video conferencing, your team can communicate more efficiently, which can directly translate to getting things done quicker. By instantly exchanging ideas and making decisions, your team can dramatically improve their turnaround time to beat out the competition—whether that means getting a product to market faster or meeting the client’s needs in record time. Office video conferencing enables you to accomplish something in an hour that might take your competitor a week to get done.

Boost Work-Life Balance

When your employees don’t have to deal with the stress of constant travel, they can spend more time with their families or even tune in to important meetings while they are on vacation. Workplace video conferencing can prevent burnout and help keep staff happy.

Enhance Client Relationships

Fostering client relationships is a crucial part of any business, but it can also be time consuming—especially if clients don’t live in your area. With business video conferencing, you can easily keep up with clients without having to leave your desk. Your clients will love the personalized attention and being able to talk face-to-face via webcam.

Office video conferencing can increase your company’s efficiency while keeping your clients and employees happy—it is a win-win situation. At Top Line Communications we specialize in high-quality workplace video conferencing in New York, and we would love to teach you how to make it work for you. Contact us now to learn more.

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