Posts on Jun 2020

All-in-One Business Phone Services in Westchester NY

Business Phone Services Westchester County NY

We are finally starting to open up and that is good news for all of us. Businesses are starting to open and people are now getting back to work. Because working from home may be coming to an end for most of us it’s important to make sure you’re company is ready to get back to work. But if your current phone system is outdated or substandard, you could be walking into a communications nightmare that will actually hurt the way you can get back to work. Here we’ll look at what working with an all inclusive Westchester County NY business phone provider can do for your company.

Fiber Optic Installations

Business Phone Services Westchester County NY

Business Phone Services Westchester County NY

Having fast internet and phone speeds is critical to businesses and organizations of all shapes and sizes. With traditional copper wiring you can have all sorts of issues that resolve in terms of speed, costs, and reliability in comparison to fiber-optics. Consider that as users move further away from the main copper wiring communications room, their web speeds will deteriorate (sometimes greatly). If your office is a large space with a single point that all communications run through, copper wiring will greatly effect speeds of not only wifi but also hard wired connections. For this reason one of the most beneficial updates to your current telecommunications will be a complete overhaul of your system with a state of the art fiber-optic installation. Costs will be reduced, productivity will increase, and adding more lines and connections won’t effect the speed of the overall system. It’s 2020 now so your business should have the best current technology has to offer. Costs have come down greatly through the years for fiber-optic installations and that is something you should be taking advantage of.

VoIP For Business

Now that you have the highest quality internet speeds with your fiber-optic network you are ready to ditch the wiring and go digital. More and more companies (large and small) are converting their communications to VoIP (voice over internet protocol) to reduce costs, add functions, and make for better internal and external communications all around. VoIP uses your current internet infrastructure so it will not be idea with outdated copper wiring systems where speeds can change greatly from desk to desk. Here are some of the most basic benefits that using VoIP for business will provide:

  • Caller ID
  • Call Waiting
  • Call Blocking (block numbers or IP addresses)
  • Call Forwarding (to mobile phones or any other phone number)
  • Fax / Internet Fax
  • 411 Directory
  • Redial

There are also further features which include:

  • Speed Dialing
  • Call Recording
  • SMS or Text
  • Area Code Selection
  • Call Transfer
  • Return Calling
  • Adding Multiple Users / Lines
  • Ability to Scale Up
  • Work Remotely

VoIP is undoubtedly the best business phone solution in terms of cost saving and functionality. In conjunction with Cloud based services and software, bring your business communications into the 21st century.

All-In-One Services

Many telecommunication companies will try to sell you each service in an “a la carte” fashion. This is not something you should find acceptable. With the current technology and the inclusivity that comes along with it, these sort of services should be bundled together. It saves you money and because they typically come bundled to the provider their costs are also lower. For them to turn around and then try to sell those same services on a one off basis is just wrong. Be sure you’re working with a business phone company that is offering the best technology at the best rates the market is offering. You don’t have to pay too much and have loads of hidden fees. Everything should be clear and straightforward or you should take your business elsewhere.

For the in Business Phone Services Westchester County NY, look no further than 30 years of local expertise right here at Top Line Communications. We proudly support the WBC (Westchester Business Counsel) and live right here where we operate. Stay safe from the entire team and we can get through this if we work together! 1-888-426-8647

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MAC Work, Business Phones & Changing Office Locations

Business Phones Westchester County NY

If you’re a growing business that has no more space at your current office location (or at near capacity) you may be considering a move to a larger space more conducive to your current growth. But this can be a daunting process. When you consider the logistics of moving all your office equipment, servers, business phones, lines, routers, cameras, fax machines, hubs, and all of your communication equipment; it may seem like a daunting prospect. To make your move is as seamless as possible so you have a limited amount of downtime or no downtime at all takes some careful planning. Here we’ll take a look at what MAC Work is and how Top Line Communications makes moving your Westchester County NY office location easy.

The Process

Business Phones Westchester County NY

Business Phones Westchester County NY

When you’ve finally reached the limits to what your office can handle it should be seen as a great opportunity and look into the current growth your business is experiencing. This is a happy time. You’re upgrading your facilities and making way for the next several years of increased growth. But it can also mean some growing pains and headaches in getting all of your communication equipment moved and set up as quickly as possible. Our process is simple. Whether you are currently a client of ours or not the process is straightforward. We come do an on-site survey, taking careful note of each and every piece of equipment, how it is set up and then we mark them as top priority to low priority. When we have a complete list of what is moving we create a plan and set a time to get things going.

The Move

If you’re already a client you know the level of our due diligence. For each and every client and office location that same diligence is applied when it comes to an installation. When the move begins we will have already done a site survey at your new office location, mapped out what will go where in terms of routers, cables, cameras, servers, and so on. Because we are experts in all the communication equipment for your business we carefully pack everything based on it’s priority level. Then we move all of the equipment ourselves. This way when the equipment arrives on site we hit the ground running with the new installation. With the highest priority pieces being installed first so that when employees are ready to start coming to the new location you’re communications are already established.


If your old office is using older cabling or other forms of older networking infrastructure, this is likely the best time for you to upgrade. Your business is growing, you are moving to a new larger and likely more modern office space, and that means you should be utilizing the best that modern technology has to offer. This is a pivotal moment for your company and you should not be looking to cut corners. You’re investing in a new space so be sure you’re providing the best possible business phone and business communication equipment the market has to offer. High speed internet, VoiP busines phones, SIP trunking, and fiber-optic connections are a few things to consider.


You are running a growing business. Setting time aside to try and hire a moving company to then move your equipment to just wait for it to then get installed is simply a waste of time. Having the business communication company move and immediately install the equipment or any upgrades at your new location simply makes sense. You experience less downtime, you get up and running in the shortest period of time possible, and most importantly you can continue to manage your business and employees without worrying about the movers (not to mention the costs saved on hiring a 3rd party company to do the move). So the clear benefits are: time saving, money saving, and stress saving.

We’ve seen above the clear benefits to MAC Work through the Top Line Communications team. For the best in Business Phones Westchester County NY, look no further than 30 years of local expertise right here. When you’re ready to move we move all  equipment phones, computers, faxes , paging, servers, hub rooms, camera’s, and everything else involving your businesses communication equipment. We live where we work and are proud members of the Westchester Business Council (WBC). Stay safe from all of us! 1-888-426-8647

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2020 Business Phone Systems for Growing Small Businesses

Business Phone Systems Westchester County NY

When your business is growing it is a sign that you’re doing something right. But with that growth comes the possibility that your communication requirements will surpass the phone system you’re currently using. If you’re expanding your staff or need more capable networking and calling features, making the change to a business phone system will have some serious advantages. Work flow and productivity will increase and that further moves the ticker in the right direction. Here are some ways in which upgrading to a business phone system will help aid your growing business do just that, grow.

Money & Time Saving

Business Phone Systems Westchester County NY

Business Phone Systems Westchester County NY

Older phone systems like PBX, simply put are, well – old. They’re expensive, outdated, take up large portion of space, are bulky, are hard to do maintenance on, and have major limitations. Getting them installed or serviced requires specialized outside help and the level of maintenance they require is daunting. All of this leads to a cost prohibitive connection prohibitive system for your growing small business. As your company continues to grow and your needs change, being able to add new features or add lines will require large costs and time investments into your old system. This is all money and focus that should be put elsewhere, namely the growth of your business. Not how you can manage your old network.

Utilizing Top Line Communication business cloud phone system gets rid of those nuisances straight away. The cloud is not on site, simple to get set up, and will grow as quickly as you need it to. The costs are far less than a PBX system and you get access to all of the types of advanced features necessary for successful business in the modern age. Plus it is all ready to go on the current computers, tablets, and smart phones you and your employees are already using.

All the Features In One Place

Phone systems specifically designed for business use will be far different than standard personal phone systems. They are designed to simplify your businesses communications on all fronts. Whether you need tools like phone based conference calling, online workplace meetings, or adding features like new lines, call forwarding, or call logging. Consolidating your business communications has multiple advantages. Some more of the tools include call screening to auto-assistant directories and advanced team collaboration tools and call recording. Utilizing a business phone systems “one-stop-shop” approach allows easy integration with tools you’re already using. Google applications, Dropbox, Microsoft Outlook, Adobe is just a handful of the online tools easily integrated into a modern business phone system. This is also incredibly important when considering work from home options like most of the country and world is right now. Much of that may continue even after the pandemic as more and more companies shift to home working environments.

Connectivity When & Where You Need It

Business doesn’t happen entirely at your desk the way it did in decades of the past. Yes people do work at their desk on their desk phone all the time but if that is the only way you’re doing business now you are severely limiting yourself and outreach. Business owners know that work happens when you’re out of the office, when you’re on vacation, when you’re working from home, when traveling, and even at weekend gatherings. Through using a proper business phone system you can use the same features you do at the office while on the go.

One of the greatest features is call forwarding where you can have an office line or 800 number forwarded to your (or an employees) cell phone. Meaning you keep the bridge open between your customers and your business even when people are on the go or telecommuting. Utilizing conference calling allows employees to be working on the same page as though their in the same office. Through screen-share employees can be working on the same thing or see what someone else is doing on their computer. This is the type of modern day flexibility your business needs to stay in front of the competition and really thrive.

Professionalism On All Fronts

Even if your business is small you always want to appear to be professional in all areas. Using cloud business phone systems help you do exactly that. Rapidly pull documents or route calls to the proper department, use an auto-assistant (that we’ve all come used to using to be directed to the right people), on-hold music or advertising, forwarding voice-mails, voice-mail transcripts, and more. Even if your office is just you and 3 others (or just you at home for that matter) you can have the same professional appearance as a multi-national corporation using a cloud phone network.

Privacy & Security

Now more than ever (even prior to the pandemic) companies are requiring employees to use their own mobile devices to conduct business operations. When you and your staff are easily able to give out there personal cell phone number or personal company phone number (using a secondary sim card in their personal cell phone) it makes connectivity stronger than ever. But that connectivity comes with some added security risks if you’re not set up properly. Today, keeping personal information and sensitive data secured is paramount. It is actually more common for small companies to have data breaches than huge companies so that means keeping security at the forefront of the technology you’re using. By using call logs and call recording you’re able to keep communication friendly. With the cloud and other proprietary security safeguards you’re system can be as secure as large institutions. Because you have control as to how and when customers and employees can communicate with you and one another and the fact that the cloud is decentralized, sensitive information is able to be guarded more carefully.

Moving Forwards

Upgrading your companies communications system is an investment that will save you time, money, and promote growth at the same time. If you’re unsure of in what direction you should be going, just know you should be getting rid of old outdated technology and looking forwards. Using a qualified full-service Westchester telecommunication company like right here at Top Line Communications you are able to get out in front of any changes you need to make to promote your businesses growth today.

For the best in Business Phone Systems Westchester County NY, look no further than over 30 years of local expertise with . We live where we work right here in the area and are proud members of the WBC (Westchester Business Counsel). Stay safe from all of us! 1-888-426-8647

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