Posts on Jun 2020

Should You Upgrade Your Business to a Fiber Internet Connection?

Fiber Internet Provider Westchester County NY

Different businesses will have different connectivity needs. However, it is a pretty safe assumption to say that the faster your internet connection speeds are the better that will be for conducting all your day to day business operations. When we start to consider the different web connected technologies that businesses and organizations are utilizing today, the better your connection speed the more prepared you’ll be to utilize these systems as well. That is why a fiber-optic installation or upgrade can make a huge different for your company both now and moving into the future.

What is a Fiber Internet?

Fiber Internet Provider Westchester County NY

Fiber Internet Provider Westchester County NY

Fiber internet utilizes fiber-optic cable lines which are made of tightly bundled stands of glass (yes glass). Each strand is a conduit for light signals which relay digital data from one end of the connection to another, all at the speed of light. The tech allows for internet connection speeds that vastly exceed the speed of traditional cable or DSL for a few reasons. Firstly, each fiber-optic line is able to carry more than one signal at light speed at the same time. Secondly, fiber internet is able to work around latency, signal degradation, and congestion unlike older DSL and cable networks.

Pros of Fiber Internet

  • Faster Speeds – fiber-optic lines are able to carry far more data than cable or DSL which uses copper wires. On your end that simply means far faster download and upload speeds. This is especially beneficial when using VoIP and Cloud based services.
  • Less Latency – Fiber-optics light signals (traveling at the speed of light) are of course far faster than standard electrical signals used in DSL and cable through copper wiring. This means that with fiber the time it takes for data to travel from point a to point b is far shorter. Henceforth low latency (lower lag).
  • Improved Reliability – where as copper wiring can degrade over time or distance away from the main connection port/room/server. Also the fiber infrastructure supports far more bandwidth which means there won’t be a connection issue if everyone in the office is uploading to the server at once.

Cons of Fiber Internet

  • Limited Availability – this is newer technology and will require a suitable installation infrastructure. Meaning that some rural areas may not have the ability to use fiber as it’s is mostly available in more populated metro areas. For us here in Westchester County NY this is not a problem.

How Fast is Fiber Internet?

Here is where you can really see the benefit of fiber internet. Most providers will offer connection speeds up to 2GB, that is 2,000mbs. Streaming services like Netflix which stream in 4K high definition use only 20-25mbs for the clearest video images. Fiber is also capable of much greater speeds and there have been tests and studies done where fiber has been used to transfer data up to 160 Tbps which makes it 10,000x faster than modern day residential high speeds. This means those speeds available to the public will increase in coming years.

To put it in simple terms, fiber is capable of keeping up with even the heaviest of internet consumption. Connecting computers, smart phones, gaming consoles, streaming services, tablets, smart watches, connected home devices, servers, Alexa and other AI’s; and any other device that been internet connected. Fiber upload speeds are also one of the major differences between traditional copper cabling connections. Cable and DSL are asymmetrical speeds, meaning that download speeds are far faster than upload speeds.

Because most people are using their internet to download information as opposed to upload those differences in speed don’t really hurt day to day life. But for businesses (especially when working from home) having higher upload speeds is also important. For things like VoIP, video conferencing, cloud computing, database management, server maintenance and more fiber will be far faster because the upload speeds which are required for these activities are far superior.

Fiber Internet vs. DSL and Cable

All of these connections transmit data (internet signals) in similar ways. They use the computer language known as binary (a series of numbers consisting only of zero’s and one’s) through the systems cables. The main difference is the fact that fiber internet uses fiber-optic cables which sends light signals and DSL/cable use copper wiring which sends a more traditional electrical signal.

Because fiber uses light signals which travel at or near the speed of light it is far more efficient than standard electrical signals. There is also less degradation over greater distances such as the corner office that is the furthest point away from the central connection hub of your building. With fiber that distance won’t make a difference but with traditional copper cabling the further away from the central point a user is the weaker their connection becomes.

Not only-is the fiber connection more efficient in sending and receiving data but it is also physically smaller than traditional copper wire lines. This means more glass strands which send the fiber signal can be combined which therefore leads to greater connection speeds. This also makes bandwidth greater and prevents network slowdowns.

Who is Fiber Internet Suitable For?

Every business, organization, school district, hospital, and government agency can benefit from the speed and reliability offered by fiber internet. If you’re a small family owned baker you probably won’t need the entire system put in place. Medium to large companies, on the other hand, who are using traditional copper wiring as opposed to fiber will see a difference in the speed at which they conduct business in comparison to some of their competitors. If you do international business, run websites, have internal data bases, store and source records, upload content, upload documents, run high bandwidth programs, and more; you’re ready for a fiber-optic speed upgrade.

Can I Get Fiber Internet Here in Westchester County?

The short answer is yes. Because of the population density, number of businesses, and distance from central connection hubs around the New York metro area, fiber internet is available in Westchester and the surrounding area. But not all fiber internet providers are created equal and many of them will try to sell you services in an a la carte fashion. Through a full service fiber-optic installation company you can get the best of both worlds. The best connection speeds in the businesses at the lowest rates. Then if you combine proprietary VoIP for business and cloud services you get the all-in-one solution that will bring your business into the 21st century.

For the best Fiber Internet Provider Westchester County NY, look no further than 30 years of local expertise right here at Top Line Communications. We live where we operate right here in the lower New York region and are proud members of the WBC (Westchester Business Counsel). Call us today for a consultation and see how we can upgrade your businesses communications and save you money at the same time. Stay safe from all of us here at 1-888-426-8647

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All-in-One Business Phone Services in Westchester NY

Business Phone Services Westchester County NY

We are finally starting to open up and that is good news for all of us. Businesses are starting to open and people are now getting back to work. Because working from home may be coming to an end for most of us it’s important to make sure you’re company is ready to get back to work. But if your current phone system is outdated or substandard, you could be walking into a communications nightmare that will actually hurt the way you can get back to work. Here we’ll look at what working with an all inclusive Westchester County NY business phone provider can do for your company.

Fiber Optic Installations

Business Phone Services Westchester County NY

Business Phone Services Westchester County NY

Having fast internet and phone speeds is critical to businesses and organizations of all shapes and sizes. With traditional copper wiring you can have all sorts of issues that resolve in terms of speed, costs, and reliability in comparison to fiber-optics. Consider that as users move further away from the main copper wiring communications room, their web speeds will deteriorate (sometimes greatly). If your office is a large space with a single point that all communications run through, copper wiring will greatly effect speeds of not only wifi but also hard wired connections. For this reason one of the most beneficial updates to your current telecommunications will be a complete overhaul of your system with a state of the art fiber-optic installation. Costs will be reduced, productivity will increase, and adding more lines and connections won’t effect the speed of the overall system. It’s 2020 now so your business should have the best current technology has to offer. Costs have come down greatly through the years for fiber-optic installations and that is something you should be taking advantage of.

VoIP For Business

Now that you have the highest quality internet speeds with your fiber-optic network you are ready to ditch the wiring and go digital. More and more companies (large and small) are converting their communications to VoIP (voice over internet protocol) to reduce costs, add functions, and make for better internal and external communications all around. VoIP uses your current internet infrastructure so it will not be idea with outdated copper wiring systems where speeds can change greatly from desk to desk. Here are some of the most basic benefits that using VoIP for business will provide:

  • Caller ID
  • Call Waiting
  • Call Blocking (block numbers or IP addresses)
  • Call Forwarding (to mobile phones or any other phone number)
  • Fax / Internet Fax
  • 411 Directory
  • Redial

There are also further features which include:

  • Speed Dialing
  • Call Recording
  • SMS or Text
  • Area Code Selection
  • Call Transfer
  • Return Calling
  • Adding Multiple Users / Lines
  • Ability to Scale Up
  • Work Remotely

VoIP is undoubtedly the best business phone solution in terms of cost saving and functionality. In conjunction with Cloud based services and software, bring your business communications into the 21st century.

All-In-One Services

Many telecommunication companies will try to sell you each service in an “a la carte” fashion. This is not something you should find acceptable. With the current technology and the inclusivity that comes along with it, these sort of services should be bundled together. It saves you money and because they typically come bundled to the provider their costs are also lower. For them to turn around and then try to sell those same services on a one off basis is just wrong. Be sure you’re working with a business phone company that is offering the best technology at the best rates the market is offering. You don’t have to pay too much and have loads of hidden fees. Everything should be clear and straightforward or you should take your business elsewhere.

For the in Business Phone Services Westchester County NY, look no further than 30 years of local expertise right here at Top Line Communications. We proudly support the WBC (Westchester Business Counsel) and live right here where we operate. Stay safe from the entire team and we can get through this if we work together! 1-888-426-8647

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MAC Work, Business Phones & Changing Office Locations

Business Phones Westchester County NY

If you’re a growing business that has no more space at your current office location (or at near capacity) you may be considering a move to a larger space more conducive to your current growth. But this can be a daunting process. When you consider the logistics of moving all your office equipment, servers, business phones, lines, routers, cameras, fax machines, hubs, and all of your communication equipment; it may seem like a daunting prospect. To make your move is as seamless as possible so you have a limited amount of downtime or no downtime at all takes some careful planning. Here we’ll take a look at what MAC Work is and how Top Line Communications makes moving your Westchester County NY office location easy.

The Process

Business Phones Westchester County NY

Business Phones Westchester County NY

When you’ve finally reached the limits to what your office can handle it should be seen as a great opportunity and look into the current growth your business is experiencing. This is a happy time. You’re upgrading your facilities and making way for the next several years of increased growth. But it can also mean some growing pains and headaches in getting all of your communication equipment moved and set up as quickly as possible. Our process is simple. Whether you are currently a client of ours or not the process is straightforward. We come do an on-site survey, taking careful note of each and every piece of equipment, how it is set up and then we mark them as top priority to low priority. When we have a complete list of what is moving we create a plan and set a time to get things going.

The Move

If you’re already a client you know the level of our due diligence. For each and every client and office location that same diligence is applied when it comes to an installation. When the move begins we will have already done a site survey at your new office location, mapped out what will go where in terms of routers, cables, cameras, servers, and so on. Because we are experts in all the communication equipment for your business we carefully pack everything based on it’s priority level. Then we move all of the equipment ourselves. This way when the equipment arrives on site we hit the ground running with the new installation. With the highest priority pieces being installed first so that when employees are ready to start coming to the new location you’re communications are already established.


If your old office is using older cabling or other forms of older networking infrastructure, this is likely the best time for you to upgrade. Your business is growing, you are moving to a new larger and likely more modern office space, and that means you should be utilizing the best that modern technology has to offer. This is a pivotal moment for your company and you should not be looking to cut corners. You’re investing in a new space so be sure you’re providing the best possible business phone and business communication equipment the market has to offer. High speed internet, VoiP busines phones, SIP trunking, and fiber-optic connections are a few things to consider.


You are running a growing business. Setting time aside to try and hire a moving company to then move your equipment to just wait for it to then get installed is simply a waste of time. Having the business communication company move and immediately install the equipment or any upgrades at your new location simply makes sense. You experience less downtime, you get up and running in the shortest period of time possible, and most importantly you can continue to manage your business and employees without worrying about the movers (not to mention the costs saved on hiring a 3rd party company to do the move). So the clear benefits are: time saving, money saving, and stress saving.

We’ve seen above the clear benefits to MAC Work through the Top Line Communications team. For the best in Business Phones Westchester County NY, look no further than 30 years of local expertise right here. When you’re ready to move we move all  equipment phones, computers, faxes , paging, servers, hub rooms, camera’s, and everything else involving your businesses communication equipment. We live where we work and are proud members of the Westchester Business Council (WBC). Stay safe from all of us! 1-888-426-8647

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2020 Business Phone Systems for Growing Small Businesses

Business Phone Systems Westchester County NY

When your business is growing it is a sign that you’re doing something right. But with that growth comes the possibility that your communication requirements will surpass the phone system you’re currently using. If you’re expanding your staff or need more capable networking and calling features, making the change to a business phone system will have some serious advantages. Work flow and productivity will increase and that further moves the ticker in the right direction. Here are some ways in which upgrading to a business phone system will help aid your growing business do just that, grow.

Money & Time Saving

Business Phone Systems Westchester County NY

Business Phone Systems Westchester County NY

Older phone systems like PBX, simply put are, well – old. They’re expensive, outdated, take up large portion of space, are bulky, are hard to do maintenance on, and have major limitations. Getting them installed or serviced requires specialized outside help and the level of maintenance they require is daunting. All of this leads to a cost prohibitive connection prohibitive system for your growing small business. As your company continues to grow and your needs change, being able to add new features or add lines will require large costs and time investments into your old system. This is all money and focus that should be put elsewhere, namely the growth of your business. Not how you can manage your old network.

Utilizing Top Line Communication business cloud phone system gets rid of those nuisances straight away. The cloud is not on site, simple to get set up, and will grow as quickly as you need it to. The costs are far less than a PBX system and you get access to all of the types of advanced features necessary for successful business in the modern age. Plus it is all ready to go on the current computers, tablets, and smart phones you and your employees are already using.

All the Features In One Place

Phone systems specifically designed for business use will be far different than standard personal phone systems. They are designed to simplify your businesses communications on all fronts. Whether you need tools like phone based conference calling, online workplace meetings, or adding features like new lines, call forwarding, or call logging. Consolidating your business communications has multiple advantages. Some more of the tools include call screening to auto-assistant directories and advanced team collaboration tools and call recording. Utilizing a business phone systems “one-stop-shop” approach allows easy integration with tools you’re already using. Google applications, Dropbox, Microsoft Outlook, Adobe is just a handful of the online tools easily integrated into a modern business phone system. This is also incredibly important when considering work from home options like most of the country and world is right now. Much of that may continue even after the pandemic as more and more companies shift to home working environments.

Connectivity When & Where You Need It

Business doesn’t happen entirely at your desk the way it did in decades of the past. Yes people do work at their desk on their desk phone all the time but if that is the only way you’re doing business now you are severely limiting yourself and outreach. Business owners know that work happens when you’re out of the office, when you’re on vacation, when you’re working from home, when traveling, and even at weekend gatherings. Through using a proper business phone system you can use the same features you do at the office while on the go.

One of the greatest features is call forwarding where you can have an office line or 800 number forwarded to your (or an employees) cell phone. Meaning you keep the bridge open between your customers and your business even when people are on the go or telecommuting. Utilizing conference calling allows employees to be working on the same page as though their in the same office. Through screen-share employees can be working on the same thing or see what someone else is doing on their computer. This is the type of modern day flexibility your business needs to stay in front of the competition and really thrive.

Professionalism On All Fronts

Even if your business is small you always want to appear to be professional in all areas. Using cloud business phone systems help you do exactly that. Rapidly pull documents or route calls to the proper department, use an auto-assistant (that we’ve all come used to using to be directed to the right people), on-hold music or advertising, forwarding voice-mails, voice-mail transcripts, and more. Even if your office is just you and 3 others (or just you at home for that matter) you can have the same professional appearance as a multi-national corporation using a cloud phone network.

Privacy & Security

Now more than ever (even prior to the pandemic) companies are requiring employees to use their own mobile devices to conduct business operations. When you and your staff are easily able to give out there personal cell phone number or personal company phone number (using a secondary sim card in their personal cell phone) it makes connectivity stronger than ever. But that connectivity comes with some added security risks if you’re not set up properly. Today, keeping personal information and sensitive data secured is paramount. It is actually more common for small companies to have data breaches than huge companies so that means keeping security at the forefront of the technology you’re using. By using call logs and call recording you’re able to keep communication friendly. With the cloud and other proprietary security safeguards you’re system can be as secure as large institutions. Because you have control as to how and when customers and employees can communicate with you and one another and the fact that the cloud is decentralized, sensitive information is able to be guarded more carefully.

Moving Forwards

Upgrading your companies communications system is an investment that will save you time, money, and promote growth at the same time. If you’re unsure of in what direction you should be going, just know you should be getting rid of old outdated technology and looking forwards. Using a qualified full-service Westchester telecommunication company like right here at Top Line Communications you are able to get out in front of any changes you need to make to promote your businesses growth today.

For the best in Business Phone Systems Westchester County NY, look no further than over 30 years of local expertise with . We live where we work right here in the area and are proud members of the WBC (Westchester Business Counsel). Stay safe from all of us! 1-888-426-8647

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