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Updating Your Business Phone Systems In 2021

by | Dec 29, 2020 | Business Phone Systems Westchester County NY

2020 is finally at a close. This year has seen changes to many aspects of our daily lives at home and the workplace. Companies and employees saw how working from home was possible but required some new technology and planning. Safety standards for personal hygiene and public places did a complete 180. We conducted family gatherings, social events, and work meetings through Zoom and many of us taught Grandma and Grandpa how to use facetime. Despite the chaos, we’ve gotten through it and look forwards to 2021 with positivity on what is to come next for our great nation. 

Best Business Phone Systems Westchester NY

Best Business Phone Systems Westchester NY

2020: Businesses Adjusted Communications to Meet Pandemic

When lockdowns hit back in March, there was uncertainty as to what that meant for many American businesses and their employees. Offices were closed, layoffs and furloughs were abundant, and the stock market lost almost a 1/3 of its value. But we adjusted and so did businesses (and so did the market hitting record highs at year-end). It didn’t take long for companies to set up their employees with work from home systems like VoIP for business and cloud connectivity. 

Companies began conducting daily and weekly calls virtually from the safety of each person’s home. Businesses who already set up work from home or who adjusted quickly gained an advantage over their competitors in the early days of the pandemic. Now that some people have begun returning to the office and others have made a temporary work from home solution permanent, businesses have seen what worked and what didn’t in the adjustments of 2020. So, companies are more prepared than they were last year and some of those changes will be maintained in 2021. 

2021: Businesses Know What Changes to Maintain

Even with many folks returning to the office, we are still not back to the “normal” we were in 2019 and likely won’t be in the coming year. So, what sort of changes did businesses make they will be keeping this year? Well, the big winner of this year is VoIP for business and cloud connectivity. Let’s see what VOIP offers to businesses that made it a must use this year:

  • Cost reduction for local & international calls (compared to traditional phone services)
  • Conference calling
  • Video calling + video conferencing
  • Working from home availability
  • Screen share & screen image capture & File Sharing
  • Voicemail
  • Multiple Lines (users)
  • Scalability (adding users, not physical lines)
  • Call forwarding
  • Call recording
  • Local, national, and international calling
  • Cost-effective rates (far cheaper than traditional phones)
  • and more

In short, VoIP saves you money on your communications systems (quite a lot actually) and improves connectivity + productivity across the board. The user-friendly features and ability to add new users in moments also allow VoIP to be ideal for growing businesses. 

Considering the number of features that are offered using a Voice Over Internet Protocol system, it’s no mystery why businesses are changing to entirely cloud-based communications. It’s faster, more reliable, more secure, cheaper, and better for users. All of these add up to a better business tool that should be maintained in 2021. 

2021: Updates your Business Needs to Stay Relevant

Many people lost their jobs and many businesses have closed permanently since the pandemic has hit. In order to stay relevant in 2021, your business needs to be sure it is getting the most out of your monthly operating budget. If you were paying $700 a month for communications because you have yourself and 5 employees (for example), that cost could be consolidated to less than $100 a month using proprietary business communications here in Westchester County NY. That is because it costs little to nothing to add users or lines. 

With traditional outdated copper wiring phone systems and internet communications systems, you have major limitations on speed and cost. Let’s face it these systems are old and expensive. If you need a repair it could cost a lot, not to mention waiting for the technician to come to your location to see what is wrong, to then create a work order to fix it. You could be down for days and be expected to fit the bill, not to mention the business lost. 

So, if you’re not set up yet or have been due to change your phone systems for years, 2021 is the year to make that change happen. Let’s get slim on our spending and cut waste everywhere possible this year, and that includes looking at your business’s communications. Internet and phone costs have been increasing over the years with little option for people to go elsewhere due to regional contracts (think Optimum or Xfinity), until recently. Cloud software protocols and VOIP aren’t just good for working from home. The beauty is that the systems function the same way at the office or on the go, and they are seamless (plus much cheaper!) 

Best Business Phone Systems Westchester NY

Unfortunately, many businesses think the big box stores can offer them the best costs on phone and internet services. But that is far from the truth. Think about advertising, marketing, and retail costs to large companies like Verizon. You are just a number and they have so many operating costs which they throw onto their customers. When working with a more dedicated local business phone contractor you can ensure you’re getting the best possible value. 

Top Line Communications has been a leading telecommunication and business phone system provider to municipalities, hospitals, school districts, transit authorities, and businesses of all shapes and sizes here in Westchester County for over 30 years. We specialize in modernizing your businesses and reducing your costs. 

When the pandemic hit we went into high gear and got all of our customers and their employees set up working from home in no time. Our fleet of technicians made quick work of getting everyone set up online and to work from home if they had not already done so. The point is, we are here for you and we do it better than the big guys.