When it comes to business phones, VoIP systems are ideal. They are easily scalable, very cost effective, and loaded with features to improve efficiency and customer service. However, since they are in the cloud, security can sometimes be a concern. As long as you are proactive, you can keep your VoIP system just as secure as an onsite business phone:
Set Up an SIP-Based Firewall
To protect your business VoIP system, you should implement an SIP firewall. SIP, or Session Initiation Protocol, evaluates every piece of data (in the form of voice packets) that enters your VoIP system. It is able to filter out any inbound traffic that appears suspicious to keep your system secure.
Limit Access to Pertinent Users Only
Not everyone who has access to your VoIP service needs to use every feature it provides. By limiting each person’s access to only the part of the VoIP system that they actually need, you can help prevent hacks. If certain employees don’t use the service at all, make sure they have no way to get into it.
Enforce Strong Passwords
The number one way that VoIP systems get hacked is by breaking into the system via an easy-to-figure-out password. To prevent this, ask every team member to use a complicated password. It should be at least eight characters long (the more, the better), and include a combination of numbers, upper and lower case letters, and symbols. It is also wise for staff to update their password every few months to further decrease the risk of a breach.
Review Your Call Logs Regularly
If a hacker gains access to your business VoIP system, they may use the opportunity to make long-distance phone calls to other countries—phone calls that can be very pricey. If you aren’t taking the time to go over your call logs on a regular basis, you will not know these calls are taking place. Not only will reviewing the call logs help you identify possible fraud, it will give you a clear picture of the way your business is using the VoIP system.
When it comes to keeping your business VoIP system secure, it is impossible to be too careful. Check with your service provider to make sure you are implementing every possible step you can take to protect your company from security threats. To learn more about our New York business VoIP systems, and for help keeping them secure, contact us now.