Is VoIP Service the Answer to Your Business Phone Problems?

man at desk in office

If you are still using an on-site business phone service for your business, chances are you find yourself frustrated. If you are dealing with any of the following problems, then a VoIP provider may be the answer to your business phone woes.

Problem: You Need Updated Features

Your standard landline receives phone calls and takes messages, but besides that, any additional features are either not available or overpriced. With a VoIP system, the majority of features you need for success—including time of day routing and remote voicemail monitoring—are already part of the package.

Problem: It’s Too Expensive to Alter Your Business Phone

With your on-site business phone, it can be quite expensive if you need to scale up or scale down your system. When you have a new hire, you have to purchase new equipment and take the time to set up the business phone. On the contrary, adding or removing employees is as easy as reaching out to your VoIP provider, and there are minimal associated costs.

Problem: You Need Better Customer Service

The interactions that take place on your business phone could hold the secret to your success. The only problem is that your standard phone system makes it challenging to know how well your team is doing with customer service. However, when you use a VoIP system, you can easily track, score, and record every phone call that takes place. With these quality assurance features in use, you will have a clear picture of where your company is succeeding and where there is room for improvement.

Problem: Your Employees Are Not Always at Their Desks

When your employees are away from their desks—whether on a lunch break or on vacation—they do not have access to your business phone service. With a VoIP system, everything your team needs is hosted in the cloud, so as long as they have an Internet connection, they can communicate with clients and with you.

Problem: You Do Not Have a Disaster Recovery Plan

Even if you have a solid insurance plan, you still risk a massive loss if you rely on an onsite business phone service. Not only could you lose data, you may also temporarily lose phone service to continue operations. VoIP systems, on the other hand, store all of your irreplaceable data in the cloud so you can access it anywhere. And as long as you can find somewhere with an Internet connection, you can maintain regular business operations.

From the abundance of features it provides to its extreme versatility, it’s clear that a VoIP system can solve a lot of the problems that you face with a standard business phone system. Contact us today to bring these benefits to your New York business.