Posts on Aug 2020

Very Discounted Business Phone Systems with SIP Service

Best SIP Phones Westchester County NY

Being a business owner means looking for every advantage when it comes to your upkeep costs. When you can save on operating expenses on a monthly basis, those saving add up over time and can be used for other areas within your business. If you think you’re paying too much for your business phone services, you probably are! Phone lines for businesses and organizations in Westchester New York don’t have to be too costly or complicated either. Let’s see why SIP phones are better for businesses of all sizes.

What Exactly are SIP Phones?

SIP phones are phones which use the Open Standard “SIP” system to receive, send, and manage telephone calls. It uses internet protocol (IP-based) to carry the actual voice as well as a second Open Standard “RTP”. These are commonly known as VoIP or Voice Over Internet Protocol (VoIP Clients or VoIP Phones). They provide a number of advantages to businesses and organizations of all sizes and are categorized in two main classifications:

  • Software SIP Phones or SoftPhones
  • Deskphones, Hardware SIP Phones, or Hardphones

What are SoftPhones?

Best SIP Phones Westchester County NY

Best SIP Phones Westchester County NY

“SoftPhone” means software program which functions as a telephone. It is basically something you install on an internet or carrier data connected device to make calls. It doesn’t necessarily have to be a phone either. SoftPhones can come in a range of varieties, including:

  • Android or iOS Smartphones
  • Desktop and laptop computers of all varieties
  • Android or iOS Tablets like iPads, even iPods

This means that anyone who has a smartphone or computer can simply install the designated software and turn their phon or computer into a “SoftPhone”. This is great for businesses especially right now where much work is being done from home due to the pandemic. When your employees can simply install a piece of software on their smart phone and home computer to conduct business calls, the advantages or plentiful.

What are HardPhones?

These phone systems look like traditional hard wired phone systems of the past. The main difference is that there is actually a small computer system and hardware components built into them so they can connect calls using an IP-Network (internet protocol network). This is done through standard Wifi or ethernet cables and is different from traditional phone lines in this sense as well. They don’t have to be hard wired either as cordless hard phones are also available. These are very common in office settings but are not typically set up when employees work from home.

Why Should we Use a “SoftPhone”?

The fact that SoftPhones are software based is one of the biggest advantages to using them for business. Because you can simply install a proprietary VoIP system onto any smartphone or computer to make it a fully functioning business tool, you are only limited by the software itself. Modern “SoftPhones” used for business have a huge array of features, such as:

  • Conference Calling
  • Video Calling + Conferences
  • Test & SMS Messaging
  • Voice-mail
  • Auto-Attendant
  • Call Recording
  • Computer Screen Sharing
  • Remote Accessibility
  • Add Users/Lines As You Need
  • Scalability (adding users not physical lines)
  • Call forwarding
  • Local, national and international calling
  • Cost effective rates (far cheaper than traditional phones)
  • and more
  • See some more benefits of business VOIP here

In this time period where many companies are struggling and many employees are working from home, being able to use current internet connections through a simple software to conduct business is a huge cost saver.

How Discounted are SIP Phone Systems?

The cost of a SIP trunk varies based on your needs as a business. There are essentially four different factors which go into the costs:

  • Monthly subscription costs – typically per channel of service
  • Call rates (outbound) – metered plans per minute
  • Setup costs – one time setup fees or activation of your SIP trunk service
  • Add-ons – features you can add like call recording, call forwarding, etc.

The best SIP trunking providers in Westchester NY will offer low cost, simple installation on existing devices while updating all of your business communications to the cloud. But the real specifics as to why SIP trunking is so much more affordable than traditional phone systems are as follows:

  1. No need for expensive Plain Old Telephone Service Lines or POTS
  2. Reduced per-minute calling with SIP phones, even when using a metered plan per minute
  3. Uses existing internet connection to complete calls through VoIP
  4. Maximizes current phone systems through cloud connected PBX

Outdated legacy (older) phone trunks are rather costly. When it dramatically increases your cost to add lines or conduct outgoing business calls, it’s not hard to see why modern businesses are taking advantage of SIP trunking. Not only is there increased costs because of the technical installation and maintenance with older phone systems, but also the upkeep and monthly costs are more expensive as well.

Verdict: Upgrade your Business to a SIP Phone Service and see the benefits

There are more to the nuts and bolts of why SIP is far more cost effective than outdated legacy business phones than we’ve covered here. The functionality is improved, the costs are reduced, and SIP services can even be run from home with little effort. Because there is never a bad time to look to cut business costs, because many employees are working from home, and because SIP phone services cost far less than traditional telecommunications; now is a great time to make the upgrade.

You will reduce your costs while adding a multitude of useful business features. These can work at the office or at home for you and your employees. You will save on monthly phone costs and also on per minute phone costs. Adding new lines or users has little or no cost. You’ll be able to conference and screen share which increases productivity. When you look at it there are way more reasons to change to a SIP phone service than to not to. Your business will benefit and your costs will reduce, it’s that simple.

For the Best SIP Phones Westchester County NY, look no further than 30 years of local telecommunication expertise, right here at Top Line Communications. We proudly operate where we live right here in Westchester. Call today for a consultation and see how we can reduce your costs, get you set up from home, and bring your businesses phone systems into the 21st century. Stay safe from the entire team and we can get through this if we work together! 1-888-426-8647

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Top Line Communications: Will We Be Working from Home Forever?

Top Line Communications

At the start of the pandemic in March many businesses began to have employees work from home following the example of giants like Facebook and Twitter. As businesses of all sizes scrambled to get their staff set up properly and securely at home, Top Line Communications was with our clients ever step of the way. Making that initial time frame as stress free as possible considering the circumstances and “non-essential” businesses being forced to close their doors.

Everyone who owns a business or is employed by one knows that for their livelihoods and that of their family, all workers are essential workers and all businesses are essential as well. Where other Westchester NY business phone services were slow or unable to get their clients well established on the home front, Top Line Communications was with all clients established to work from home securely in a rapid time frame.

But the question looms, “will we be working from home forever?”. That seems unlikely but there are some real benefits to companies of all sizes in certain sectors to have a strong working from home infrastructure. Right now even as things are pretty much opened up many financial companies and investment banks continue to have staff work from home 100% of the time or the majority of the time. Entertainment companies and music labels have slated workers to keep working from home until at least the end of 2020.

Many employees prefer working from home

Recent studies have showed that almost 45% of people who used to commute and who began working from home when the pandemic hit – enjoyed the overall experience and even preferred working from home. It cuts out commute costs and time, and that can mean more productivity at home with more freedom at the same time. User engagement is up and that means increased productivity. When you think of the fatigue of a daily grinding commute, for some people over an hour each direction, it makes sense productivity at home would  be higher.

Companies have showed productivity and employee satisfaction are up

Top Line Communications

Top Line Communications

There are two reasons working from home works for companies as well. Firstly, everyone is kept safe away from one another at home and there is no risk for an outbreak at the office. Secondly, having no commute and greater freedom leads to high employee satisfaction and improved productivity. As companies ironed out the details, with the help of their business phone systems company, everyone has find a groove working from home and it’s one companies are enjoying.

Everyone can’t work from home though

Not everyone is able to work from home though. Here at Top Line Communications we have technicians, surveyors, and other installation agents who must be on site to install equipment, update services, or fix an issue that arises. Other companies have similar personnel who cannot work from home. Also, studies have shown that employees still want some access to the office. Many financial companies are having staff come in 2 days a week either Monday or Wednesday or Tuesday and Thursday. This shows that having the proper business phone set up like VoIP and the Cloud are an absolute must.

Staff need to be able to not only work at the office the way they used but also at home. Using free services like Zoom or Skype of not suitable for business as they do not offer the same level of security as proprietary VoIP systems available through Westchester county telecommunications companies like us here at Top Line Communications.

Future work environments may stay changed

As businesses and employees alike see the benefits to a strong work from home platform, some companies may transition to a 100% work from home workforce. More than likely though a hybrid approach will be used as we’re seeing many school districts will use to re-open schools. Of course, some businesses will not have the ability to allow working from home for many of their staff (think restaurants and manufacturing plants) but many will.

Are you prepared for the remote working future?

Working remotely has become a permanent fixture in some corporate companies and for many local businesses and enterprises as well. As we move through the ongoing pandemic many employees will work from home permanently or partially. For the reasons we saw above, it is good for companies and employees. Businesses have seen in the months working from home that productivity didn’t go down as was feared but actually increased.

Businesses, organizations, institutions and the like will need to be prepared for the long working from home haul. It is the company’s responsibility to make sure their staff is properly equipped to maintain this level of productivity working from the home front. Having unified communications tools like those offered by Top Line Communications can make all of the difference.

Powerful video conferencing, Voip for business, cloud phones, messaging, file sharing, and more will be required to keep everyone moving forwards no matter where they are working from. Employees can access their work tools from any device with the cloud and that means great mobility. Switching from messaging to a voice or video conference is as easy as a click and so to is sharing a computer screen with someone else. Collaboration tools have improved dramatically and staff have gotten used to using them. Sure it’s not quite the same as walking over to another desk, but some would argue it’s actually more efficient and more effective when done remotely.

Be sure you have these basic services:

  • Cost reduction for local & international calls (compared to traditional phone services)
  • Conference calling
  • Video calling + video conferencing
  • Working from home availability
  • Screen share & screen image capture
  • Voicemail
  • Multiple Lines (users)
  • Scalability (adding users not physical lines)
  • Call forwarding
  • Call recording
  • Local, national and international calling
  • Cost effective rates (far cheaper than traditional phones)
  • and more

For the best working from home set up contact Top Line Communications today. We’ve been in business more than 30 years and we proudly support the WBC (Westchester Business Counsel) and live right here where we operate. Stay safe from the entire team and we can get through this if we work together! 1-888-426-8647

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What Makes a Fiber-Optic Internet Connection Superior?

Life as we know it is getting back a sense of normalcy and for all of us that is a huge relief. With businesses getting back to work full time and our economy getting rolling once again, it can be a great time to really look at the way your businesses internet and phone service are set up. With rapid increases in technology over the past few years the way company’s operate looks a lot different than it did one or two decades ago. The majority of that change has been because of massive improvements in connectivity technology, most notably fiber-optic internet connection availability. Let’s take a look at some of the reasons for Westchester county NY businesses fiber internet is superior to traditional cable or DSL connections and how your business can benefit from an upgrade today.

What is Fiber Internet?

Fiber Internet Westchester NY

Fiber Internet Westchester NY

Fiber-optic internet, also known as “fiber” or “fiber internet” refers to a broadband connection infrastructure which is capable of producing broadband connection speeds up to almost 1000 Mbps (megabits per second). The speeds are incredibly fast and the latency or lag (delays) are incredibly low with huge upload and download speeds. The technology utilized fiber-optic cables, which unlike traditional copper or cable lines, transfer data at about 70% the speed of light. That is incredibly fast. Furthermore, fiber internet is less likely to be interrupted by inclement weather like blizzards or hurricanes for that reason.

How Does Fiber Internet Function?

Basically fiber cables transfer data using light from one point to another as opposed to using electricity as the data transfer method like DSL or copper. There is quite a bit that goes into the technology. Optical fibers are incredibly small at roughly 125 microns in diameter (basically the width of an average human hair). When bundled together they form cables (but not cables we think of with traditional copper coaxial cables). The fibers then pulse LED or laser light transmitting information in the binary language. After the pulses of binary light reach their destination they are converted into electrical output that can be understood by things like computers, phones, etc. The main fiber then uses an ethernet connection to send the data what is called the “last mile” to the end user. This in a nutshell is how fiber internet works.

Is Fiber Internet Better for My Business?

Let’s look at what makes a fiber-optic internet connection better for businesses that have high data consumption requirements.

1. Fiber Speeds

To put it simply fiber is far faster than DSL or traditional cable internet. With speeds available up to almost 1000Mbps, there is nothing available to the public which can exceed these speeds. But is it the right fit for your business? Companies and organizations that have large data connection needs will be best suited for a fiber internet installation and upgrade. If you have a lot of employees who are always online, fiber will be better. This is most importantly the case when using VoIP (voice over internet protocol) for voice and video chats as well as if you’re using Cloud storage and computing. These systems require huge amounts of bandwidth and that available bandwidth has to be incredibly fast and reliable. No other internet connection system can meet the needs of companies the way fiber can.

2. Fiber Bandwidth

Having a fast connection speed is great but you also need compatible bandwidth to go along with that speed. Bandwidth is essentially the amount of high speed internet that is available. If your speed is incredibly fast but only works when 2 people are online, your bandwidth is very low and won’t be suitable for day to day functions and especially not for growth. Fiber has a huge level of bandwidth so you’ll never hit your “bandwidth cap” the way you can with DSL or cable. Bandwidth requirements are especially important when using these systems:

  • Web/Video Conferencing
  • Streaming HD Video
  • File Sharing
  • Cloud Computing/Applications
  • SIP Trunking
  • Server Maintenance
  • Server Upload
  • File Backup/Sharing
  • and more

If you experience dropped calls or video chats while using VoIP, this could be a bandwidth issue. If large uploads time out and cannot be completed, this too is likely a bandwidth issue. Having limited DSL or cable bandwidth can be detrimental to medium and large businesses. So be sure to have a connection audit completed to see where you can make improvements and get the fiber ball rolling.

3. Fiber Reliability

Because of the connection speed and the way in which data is transferred using light fiber is far superior in terms or reliability compared to copper or cable. The reason that they are at less risk from inclement weather is because of the speeds and small size of the data that is being transfered. Because fiber cables are essentially banded singular fiber wires together, even if there is a partial break in the band, the other fibers take over the transfer. Because unplanned outages can be detrimental to your business, knowing fiber will be reliable no matter what is going on makes a huge difference. Consider a huge file transfer to a client that must be completed by 1pm. If there is a break in that transfer due to a drop in service or the wifi going out, you could be hurt financially. With fiber that is far less likely to happen no matter the circumstances.

4. Fiber Reduced Costs

Fiber optics reliability and speeds can not be understated. But it is also the cost saving benefits that many medium and large size businesses and organizations really enjoy. When you eliminate speed and connectivity problems your productivity never falters due to your connection speeds. Any dropped call or lost document can be a huge blunder when it comes to signing a new client or taking a sale. But more than just ensuring you can take credit card numbers over the phone, fiber internet is also cheaper than traditional systems when it comes to larger companies.

If your bandwidth requirements are growing or poised to grow, fiber could be a huge boost to making things move smoothly. With a reduction of costs, increase in speeds and bandwidth, increase of security, and increase to overall health of your business operation; the benefits of a fiber optic installation can not be understated.

For the best in Fiber Internet Westchester NY, look no further than 30 years of local expertise right here at Top Line Communications. We live where we operate right here in the lower New York region and are proud members of the WBC (Westchester Business Counsel). Call us today for a consultation and see how we can upgrade your businesses communications and save you money at the same time. Stay safe from all of us here at TopLineCommunications.com 1-888-426-8647

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