Why A Consolidated Contact Solution?<\/strong><\/h2>\n1. In-House Communication & Connectivity<\/strong> – especially now with the surge of needing your employees to be able to work from home, how employees work together while in different locations is crucial. Tools to allow seamless internal work flow are the ticket.<\/strong> With all variety of options from: group \/ conference calls, conference videos, screen share, multiple phone lines, connected work chains, connected work software, progress management, itinerary checklist, to do lists (that everyone can see what has and has not been completed and who is working on something), make all of that possible no matter where employees are.<\/p>\nFor your customers, this means that everyone is on the same page regarding your customers accounts, needs, and upkeep. If a particular customer has a problem which requires two different branches of your company to resolve, those 2 branches are able to be connected and collaborate<\/strong> in their effort to fix the problem rapidly. If they are forced to use old systems which are not set up to make this possible, things will take far longer to get done, hurting your clients overall experience.<\/p>\n2. Enterprise Level Communications Without Enterprise Level Costs<\/strong> – programs and software that must be added on top of one another compounds your purchasing and maintenance costs. Over time this can build up to be quite expensive. With a consolidated integrated communication system all of these moving parts are put into a single basket. That means that costs are greatly reduced and you do not have to spend additional time to train employees to use individual programs. Everything is under one system and that makes for a cheaper and far more efficient solution. New benefits or add-ons are seamlessly integrated into the current network so you’re not allocating huge amounts of time or investment to improve your services quality.<\/p>\n3. VOIP + The Cloud <\/strong>– the benefits that come through consolidation are possible through cloud system computing. It allows employees to access files and programs from any location and makes it so your data is well protected. By utilizing a decentralized system there is no risk of corruption<\/strong> due to inclement weather or some other sort of issue that can resolve with isolated physical networks. It is also far more secure from security breaches. VOIP, also uses the internet to direct voice, text, and video calls in a fast and far more cost effective manner than traditional phone systems. Make international calls often? That cost is dramatically reduced using VOIP via the Cloud.<\/p>\n4. Improve Your Customer Experience<\/strong> – because the use of integrated contact solutions makes work flow more efficient, it improves the customer experience as well. When your Customer Relationship Management (CRM) solution is integrated into the network, you gain useful info regarding customer needs and actions. You are then able to customize what needs to be done for each individual client without having to resort to cookie cutter solutions which often fall short in one way or another. All of the interactions are stored on the cloud meaning they can be used for training, marketing, and up-selling.<\/p>\n