Business VOIP Westchester County NY

Westchester Businesses VOIP and Working from Home

VoIP For Business Westchester County NY

It has been a start to 2020 that no one could have predicted. Businesses, universities, school districts, governments and everyday folks around the country and globe have had to adjust to lives spent indoors. Most businesses have been deemed “non-essential” yet we know that every business is essential to those who run it and who work there. Now more than ever being able to work from home in a safe and secure way is critical to a business’s ability to function during this coronavirus lock-down. So, the question is simple, is your Westchester county business set up to allow employees to work from home? Here we will see how and why you should upgrade your small business phone system to meet the current situation head on.

VoIP For Business & Working Remotely

VoIP For Business Westchester County NY

VoIP For Business Westchester County NY

Everyone has cell phones and most have personal computers but is that enough to get you and your employees working from home safely and securely? The short answer is yes but with a caveat. Free services like Skype and Zoom are not designed to be used for small, medium, or large-scale businesses and organization. The best business phone services will have proprietary VoIP (voice over internet protocol) which offer a multitude of features in a far more secure fashion. What does VoIP for business offer in terms of working from home?

  • Remote Working Accessibility
  • Conference Calling
  • Video Conferencing
  • Computer Screen Sharing
  • Internal Text Chatting
  • Call Forwarding
  • Image Capture
  • Document Sharing
  • Unlimited Call Volumes (In Network)
  • No Geographic Limitations
  • and more

This is a short list of VoIP for business and how it offers incredible functionality in these times where we are mostly working from home. There are also incredible cost benefits in comparison to traditional business phone systems. Where traditional phones charge per minute and far more for long distance or international calls, VoIP makes this cost zero or incredibly reduced.

Adding Lines & Users

Where traditional business phone set ups have a specific number of physical phones and lines VoIP for business has no limitations on how quickly or how many users can be added. By simply providing new unique login information to a new employee or team member, they then have access to your internal VoIP network. This means no adding new phone lines or hardware at the office as you can add users from wherever they are working, be that at home or abroad. This greatly reduces the costs for growing businesses and organizations who need to add more employees to their work force. Scalability is built in directly here and this means growth is not cost prohibitive where it can be with some outdated traditional phone systems.

Simple Installation

Whereas traditional phone lines come with loads of hardware (phone lines, routers, physical phones, computers, etc.), VoIP for business requires none of that. You can simply install the VoIP software on any existing computer and smart phone that you and your employees already have. It is as simple as installing the software, setting up a new username and password, and getting to work. This means that no employees will need to go to the office to get a work laptop or have a technician come to their home to set up their work phone. It makes your life as a business owner far simpler in getting staff connected to your network and working from home with everyone else on the team.

Why Upgrade TO VoIP For Business Today

VoIP is the way of the here and now as traditional hardwired phone systems become obsolete for modern businesses. They are cost prohibitive and have far too many limitations that you simply do not need to deal with these days. Getting set up with the best business phone services today means utilizing the current technology like VoIP and the cloud. So, get the ball rolling today with a consultation on how and why you should be changing your phone systems today.

For the best in VoIP For Business Westchester County NY, look no further than 30 years of local expertise, right here at Top Line Communications. We are proud members of the WBC (Westchester Business Counsel) and live where we operate right here with you. Stay healthy and we will all get through this together! 1-888-426-8647

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5 Reasons To Change Your Current Business Phone Systems

Business VOIP System Westchester NY

It happens far more often than you may think. A business signs a contract for a basic phone system because the cost is low. Soon enough they come to find out that the cheap phone network doesn’t have the bandwidth or growth capacity to meet their connectivity needs. More often than not, that small business will simply settle. Instead of getting a suitable business telecommunication system in place, they wind up adjusting their business around the slow or inadequate phone system. After all, most small businesses don’t have huge budgets and options when it comes to a price point.

This could be a small thorn in their side until it starts to negatively impact the businesses day to day functions. It could be customers having a hard time getting the help they need or it could mean employees can’t connect efficiently to get work done for the day. Over time with these issues arising that accumulates to loss of clients, loss of productivity, and in turn the shrinking of profit margins. This is really too bad because with a little bit of searching a small business owner would learn that settling isn’t their only option.

Don’t be resistant to change when it can really help your day to day business functions. Let’s look at 5 reasons you should change your current business phone system now.

1. Old System Is Near-Obsolete or Obsolete

Business VOIP System Westchester NY

Business VOIP System Westchester NY

We have a tendency to think that if our phone system is fine now that it will be in the future. Until it doesn’t work well or at all anymore for your businesses needs. When old systems need maintenance and part fixes and new lines, over time, you’ll find it is far less expensive to abandon it out right and start over. There are a few reasons your old system could be obsolete.

  • Old cabling is damaged, corroded, or simply doesn’t have the data capabilities you need.
  • Routers are outdated and working on old technology which conflicts with modern computer and phone systems.
  • Your service provider has canceled or does not support your system anymore
  • Parts are not available as they are too old
  • The technology has been partially or completely replaced by modern versions (think of the comparison of original dial-up internet to modern DSL or Cable connections)

2. Lack Of Functionality

Older phone systems simply will not be able to offer all the features that you may need today. Because it may be unclear the types of connectivity options you will need when you first set up your phones you may not know what you need right off the bat. For example, what if you need to do video conferencing with employees who are in the field or at another location? Your old business phone won’t have that option, period. Your old phone needs may be very different than what they are today, this is something you should assess right away.

  • New features and options that you need but don’t have (ie. auto-attendant, conference video, data transfer, etc.)
  • Work flow improvements in office and in the field
  • Bandwidth speeds match modern standards

3. Lack Of Reliability / Downtime

When a business goes with a communication provider based solely on a price they think looks good, it won’t take long to see why that was a mistake. The cheap price can mean cheap service. When it takes valuable working time away from your employees to wait for a technician to come service some outdated item, everyone suffers. If your system is crashing or dropping calls or your internet data speeds are insufficient, you have a problem. If your customers simply can’t reach you they may not remain your customer for much longer. Reliability in business, just like in life, is essential to a healthy and thriving workplace. Make sure you’re not having downtime that hurts your bottom line.

4. Outdated Capacity

If your business phone system is not scalable, you are limiting the ways and the speed at which your business can grow. Old systems require large scale cabling and networking architecture. That means a lot of leg work and a lot of cabling, as well as a lot of things that can go wrong. What happens if your business needs to grow and you need to add a whole new location to your network? Will you be able to combine the services or will it be a whole new system outside of the one you are currently using?

This is something you should keep in mind, no matter if you’re not ready to expand just yet. Your system is working now sure, but for how long? Are you willing to allow the outdated capacity to wait off screen and surprise you at the worst possible moment? If you are unable to adjust your phone system to the needs you have at this point in time and moving forwards, its time for an upgrade.

5. No Help When You Need It

If you are working with some of the large corporations for your phone systems you may find yourself waiting longer than expected for help if you need it. Ask yourself these questions:

  • Has the provider gone above and beyond to keep your service impeccable?
  • Did you get help with every stage of installation and maintenance of the service?
  • Is there someone there who actually knows who you are, your business, and history with the phone provider?
  • Is there support available at a moments notice anytime that you need it?
  • How long does it take for you to get a reply to email, phone call, or live chat?
  • How long does it take for a technician to get to you if you need it?

Many of the companies out there care more about taking on new clients than they do about giving their current customer the best quality of service. If you’ve felt like this is something you’re dealing with, then this is another sign its time to change service providers.

Why Business VOIP Services?

All of these reasons above make a great case to leave old technology behind and upgrade your small business phone system to a modern VOIP (voice over internet protocol) service. The capacity is greater, the cost is lower, the benefits are plentiful, and it will bring your phone systems into the modern era. Ability to grow and expand is built into VOIP networks and moving to another location or adding location is simple. Don’t hesitate and get upgraded today.

For the best Business VOIP System Westchester NY, look no further than nearly 30 years of local expertise right here at Top Line Communications. We live where were operate and have proudly served establishments of all sizes in Westchester, from local municipalities to small businesses and hospitals. Call today for a consultation and assessment of your business phone needs. 1-866-95TOPLINE

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Why Your Westchester Business Should Be Using VOIP

Business VOIP Services Westchester County NY

VOIP (voice over internet protocol) is a type of technology that is used for video and call communication through the internet. It is different than traditional cable phones or wired connections that we have all had in our home and offices for decades. Today more and more businesses of all sizes are converting or setting up VOIP because it has a number of advantages over traditional phone services and is far cheaper. Here we’ll look at some reasons why your business should change.

Better Communications Costs

Business VOIP Services Westchester County NY

Business VOIP Services Westchester County NY

VOIP services allow users to connect with other users at little or no cost. Anyone who has an account can speak or video chat with someone else who also has an account. So that is one no cost advantage. VOIP services also let your business use existing phones which are web connected to make unlimited calls at no or a greatly reduced cost in comparison to a traditional cable company. Depending on the size of your company and call needs the costs will be on a sliding scale to match your needs, they also don’t have to be cookie cutter solutions.

Decreased Software & Hardware Costs

If you’re worried converting to VOIP would bring steep software and hardware costs take a deep breath because it’s actually just the opposite. Most VOIP systems need little or even no formal installation and can run on equipment you already have at the office. For the “hardware” all you need is a computer with a working microphone and speaker or headset which you most likely already have. Or that the VOIP company provides at a small fee or no fee at all for using the service.

Make Multiple Calls At Once

Where traditional phone lines allowing only a one to one connection or who will want to charge you high fees for setting up multiple lines or allowing multiple calls to happen at once, VOIP does just the opposite. You can make group calls or conference calls (even conference video calls) right through the VOIP system. This can be critical for businesses of every size where employees and management can get together on the phone or via video and get work done as if they are in the same room.

Faster For Customer Support Connections

When using VOIP it is faster than traditional phone lines for customers to get support and transferred to the right department when needed. When you can resolve a customer service issue faster that makes that customer feel better cared for and that means they will be happy to stay using your business.

VOIP Has Way More Features

Traditional phone lines do typically two things, a phone line and a fax line (which you must pay for as a separate number). VOIP on the other hand has a whole slew of features that are designed right into the system with no additional fees to speak of. They include:

  • Voicemail
  • Fax
  • Call Waiting
  • Caller ID
  • Telephone Number Blocking
  • Extensions
  • 411 Directory
  • Call Back Number
  • Text Messaging (SMS)
  • Speed Dialing
  • Call Recording
  • and more

How To Get Started

If you’re tired of just being an account number to one of the large phone companies who are always trying to up-sell you other services and who make take days to get to your location if you have an issue, then it’s time to make the switch. There are big companies who don’t know you or your business and who do not even have the best dial tone and phone system rates and there are better dedicated companies who know your name and your business. Making the choice between these two should be simple. So make the change for your Business VOIP Services Westchester County NY, right here at Top Line Communications. The leading phone service provider for our area. 1-866-95TOPLINE

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