Business Contact Solutions Westchester NY

Helping Remote Employees Have a Healthy Home-Work Balance

Small Business Communications Westchester NY

Working from home has been a great experience for most companies set up to do it properly. But even though employees are working from home, the sense of being attached to their work is actually higher than it was when they could leave work at the office each day.

Before the pandemic less than 20% of people worked from home. Now that number is up to a staggering 70%+ staying home at least once a week and about 50% of people are working from home for half of the work week. This means that companies need to change certain aspects about their operation to fight of stagnation and keep productivity moving forwards.

Downside of Working Remotely

Small Business Communications Westchester NY

Small Business Communications Westchester NY

You may have heard stories about working from home improving employee satisfaction (see our post on business phones for home work here). When done well a flexible home and work environment can improve your employee’s quality of life and productivity at the same time. But businesses that don’t lay out home work expectations and who do not keep contact high with their employees can lead to employee “burn out” or feeling overworked.

There has been research which shows that working from home can lead to almost 5x more employee “burnout” than those commuting to the office daily. Part of the problem is that with more freedom to work from home employees feel they must do more and put in extra time and effort to justify working from home. With some signing on the moment they wake up and signing off officially only when they go to bed. This means constantly checking emails and doing work related tasks at all hours of the day (and for some the night).

It can be hard to disconnect when you are now always living and sleeping where you do connect for work. Let’s see how companies can help their employees have a superior work-life balance

Check in Regularly

You should be doing more than checking on your employees’ output for the day. Of course, it’s important to see where someone in on a particular task or project, but it’s equally as important to see how your staff is doing outside of working. If you have employees who go to job sites throughout the day, you check in on their progress and to see how things are going like the traffic and weather where they are. It may seem like small talk, but it shows people you’re thinking of them and they have value to your organization. The same applies when employees are working from home. Check in regularly and ask how the family is coping with these times. It will go a long way.

Encourage Real Time Off

People working from home are less likely to seek real days off to take care of things they need to do. This can be things like a vacation, but it can also be personal days for health care and other reasons. Encourage PTO (personal time off) by letting them know that quality is better than quantity and that means doing good work when you are working. Not just working endlessly. Strain comes to employees when they feel they cannot take a day off because they’ve “already been home for so long”. But you should draw that distinction clearly for them. Tell folks to take days off as they need as though it was pre-pandemic times, and even more so. As uncertainty in the economy and work right now has added a lot of stress to people’s daily lives.

Create a Daily Routine & Set Boundaries

With people working from home the guidelines are less clear for simple things like taking a break or going for lunch. It’s a smart idea to set some company wide boundaries and routine standards. Set simple expectations like “sign off” breaks and officially stopping work at 5pm or 6pm. It’s unhealthy for employees to start working when they wake up and keep going until dinner time with little stops. This is what leads to “burn out” and a huge loss of productivity, motivation and even employee mental health.

Team Bonding & Group Time

Yes, this sort of thing is harder when people are working from home but since one of the biggest issues with people working from home is loneliness, it’s important not to forget this aspect of work-life balance. If employees used to meet after work and have a drink or do a trivia night, organize one through Skype or Zoom. Provide the minimal funds to get a real trivia night going or even host it yourself. This is a way for everyone to bond and kick back to enjoy each other’s companies without talking shop.

Designated Workspaces

The home is the place of work for remote workers almost 80% of the time. That can be great, but it can also lead to a wide range of distractions like the kids or pets. If your employees will be working from home advise them to create a “work room” or a “workspace” that is separate from the normal living spaces. This is a great tool to help employees separate work from home while still being at home. Going to the “office” can be as easy as going to your study or an extra bedroom or even the desk by the window. You can even recommend putting up some small wall dividers and making a sort of cubicle if need be. This is more for the mentality of separating work from home while at the same time offering a clear designation from work and home areas.

Utilize Your Business Communication Technology Properly

Keeping people connected and collaboration high can be a challenge when working from home. That’s why it’s critical to ensure you’re using the best business telecommunication systems available for this sort of work. When workers can collaborate, from anywhere, at any time; they have an advantage to get things done.

Many workers spend over an hour every day going between various apps on their smartphones and computer to get tasks done. That is a lot of time that could be useful for accomplishing other goals and would be better used by the organization in a productive way. If there are too many “cooks in the kitchen” nothing gets done and the same applies for working from home. Too many applications and portals are a bad thing.

Having an all-in-one platform like Top Line Communications is critical to streamlining your businesses internal and external communications. A Unified Communications as a Service (UCaas) is a platform that combines all the needed tools for working from home. Merging video conferencing, Voip for business, team messaging, file sharing, screen sharing, international calling, and so much more.

Employees can work on the same document and access things like calendars, messages, files, and programs whether they’re working from home or from the office. Over 15% of workers say their more productive at home than at the office. That means providing them everything they need to work from home well and with a sustainable work-life balance.

For the best in Small Business Communications Westchester NY, look no further than 30 years of local expertise. See why Top Line Communications is a leading Westchester county telecommunication company and how we proudly serve our home communities. Stay safe from the entire team and we can get through this if we work together! 1-888-426-8647

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Why You Need Integrated Business Contact Solutions

Technology has been rapidly evolving over the past several decades and that means big changes to the way in which modern companies do business. That means if your contact center solutions are outdated you cannot keep pace with your clients demands or cloud-based technologies which now run most communication platforms. Here we’ll look at what a modern day contact center software system can do for your businesses connectivity and productivity.

Isolated Contact Solutions are Isolated

The way this worked traditionally is contact software is used as a type of foundation you build on. A company buys call solutions from a telecommunication provider and over time they add new software piece by piece. This model has been used by businesses for decades but it has many drawback in the modern age:

  • Isolation – these solutions are not unified in that there is no ability to easily data share, collaborate, or connect to multiple aspects of your business. These are typically physical location based which prevents businesses from utilizing the cloud and the possibility of seamless growth in the future.
  • High Costs – almost always every new piece of software or hardware comes from different places. This means companies have no choice but to pay high costs for new or additional functionalities, both upfront and through monthly maintenance fees.
  • Software Variation – different software programs often will not be easy to integrate or could even be impossible. This means your employees have to go in and out of different programs individually to get things done, this slows work productivity and can hurt your overall customer experience. That doesn’t even take into account the time it takes to train on different programs for your employees.

Isolated contact solutions create higher costs for companies but at the same time limit their ability to grow and meet all varying customer necessities. In a world more connected than ever, basic outbound and inbound connections are only part of the story. The only real way to maintain customer care, workplace productivity, and the possibility to grow is through consolidated contact center solutions, not stand-alone one’s.

Why A Consolidated Contact Solution?

1. In-House Communication & Connectivity – especially now with the surge of needing your employees to be able to work from home, how employees work together while in different locations is crucial. Tools to allow seamless internal work flow are the ticket. With all variety of options from: group / conference calls, conference videos, screen share, multiple phone lines, connected work chains, connected work software, progress management, itinerary checklist, to do lists (that everyone can see what has and has not been completed and who is working on something), make all of that possible no matter where employees are.

For your customers, this means that everyone is on the same page regarding your customers accounts, needs, and upkeep. If a particular customer has a problem which requires two different branches of your company to resolve, those 2 branches are able to be connected and collaborate in their effort to fix the problem rapidly. If they are forced to use old systems which are not set up to make this possible, things will take far longer to get done, hurting your clients overall experience.

2. Enterprise Level Communications Without Enterprise Level Costs – programs and software that must be added on top of one another compounds your purchasing and maintenance costs. Over time this can build up to be quite expensive. With a consolidated integrated communication system all of these moving parts are put into a single basket. That means that costs are greatly reduced and you do not have to spend additional time to train employees to use individual programs. Everything is under one system and that makes for a cheaper and far more efficient solution. New benefits or add-ons are seamlessly integrated into the current network so you’re not allocating huge amounts of time or investment to improve your services quality.

3. VOIP + The Cloud – the benefits that come through consolidation are possible through cloud system computing. It allows employees to access files and programs from any location and makes it so your data is well protected. By utilizing a decentralized system there is no risk of corruption due to inclement weather or some other sort of issue that can resolve with isolated physical networks. It is also far more secure from security breaches. VOIP, also uses the internet to direct voice, text, and video calls in a fast and far more cost effective manner than traditional phone systems. Make international calls often? That cost is dramatically reduced using VOIP via the Cloud.

4. Improve Your Customer Experience – because the use of integrated contact solutions makes work flow more efficient, it improves the customer experience as well. When your Customer Relationship Management (CRM) solution is integrated into the network, you gain useful info regarding customer needs and actions. You are then able to customize what needs to be done for each individual client without having to resort to cookie cutter solutions which often fall short in one way or another. All of the interactions are stored on the cloud meaning they can be used for training, marketing, and up-selling.

Switch Today

If your current business communication and contact solution doesn’t meet the needs that you have, it’s time to change. That doesn’t have to be an expensive or painful process either. With cloud computing and integrated software it can be as easy as saying “let’s do it”. Working with a dedicated team right here in Westchester County NY who knows your business and knows what you need can improve every aspect of your businesses communications.

For the best in Business Contact Solutions Westchester NY, look no further than almost 30 years of local expertise right here at Top Line Communications. Call for a consultation and see how we can improve your entire businesses communication today. We proudly live where we operate and have been a member of the Westchester Business Counsel for many years. Stay safe from the entire team and we can get through this if we work together! 1-888-426-8647

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