We are in uncharted waters in terms of every aspect of daily life here in the United States. With people staying indoors, businesses and schools closed, and no clear time frame to getting back to normal; you may be thinking of other things than your small business phone service. But now is actually the best time to do some cost cutting and carefull looking at the way your business functions. At the start of the pandemic many companies and organizations were not adequately set up to start completely working from home and that meant loads of lost opportunities and business. Here we’ll look at why and how to upgrade your businesses communication network and take advantage of what you can with the time we still have indoors.
When You Should Upgrade
This will come down to a few different factors. For the most part you want to be seeing what your costs are for different service aspects and compare that to more modern telecommunication options available today. Here is a list of things to look at when considering a change to your companies network communications.
- Costs vs other companies
- Traditional phone costs vs VOIP
- Time frames for technicians / customer service
- Scalability (is scaling expensive?)
- Ease of adding lines / users
- Physical cabling limitations + costs
- Long distance & international rates
- Uptime vs downtime
- Ability to work from home?
- What are the additional monthly fees beyond the basic service?
- What are you paying for?
This list will primarily effect companies using traditional phone services with hard wired lines. The costs are far higher than using cloud or VOIP based systems and offer far less functionality needed in today’s modern world. If your system is outdated and your paying for things that are included from more modern services, you’re due for a change.
Working From Home – Now and Later
Many business owners never really considered the fact that outside forces could isolate people away from the office (after all who could predict the current situation?). But being prepared to conduct your normal business operations from home (for you and employees) is more important than ever. Sure we can all take a phone call on our cell phone at home, but that is rather limiting. Using free VOIP services like Zoom and Skype are not suitable for businesses as they don’t offer the same level of protection as proprietary interal VOIP systems or the multitude of features. Using a dedicated small business VOIP provides a huge number of benefits and functions other services don’t. The costs are also far less expensive than traditional hard wired phone services. VoIP is the ulimate work from home tool, here’s why:
- Remote Working Accessibility (home & abroad)
- Conference Calling
- Video Conferencing
- Voice Messaging
- Computer Screen Sharing
- Internal Text Chatting
- Call Forwarding
- Image Capture
- Document Sharing
- Unlimited Call Volumes (in network)
- No Geographic Limitations
- and more
No one knows exactly how much longer we will be under stay at home orders here in New York state. Yes some counties may be opening for phase 1 soon but here in Westchester and the lower state region we don’t have clear time frames. That means businesses could still be working from home a month or longer from now. Getting set up now so that you’re ready now and later (should a second wave of cases happen) can mean the different between staying in business and closing your doors for good.
“How Do I Know If I’m Paying Too Much for My Phone Services Now?”
This is a common question for business owners and especially now. Consider this, if you’re using a traditional phone company that has hard wired your office location yet they require you to pay more to use the same services at your home, you’re paying too much. Traditional phone services have many limitations that can be rather expensive. Adding a line to your home requires a technician on-site (who knows when they can come?), installing new software and hardware, not to mention the added costs just to get the ball rolling. With modern systems like small business VOIP you already have all of the capabilities in a turn-key fashion to work remotely without incurring any additional costs. Simply install the proprietary VOIP software on any internet connected device and voila you’re open for business.
Weathering The Storm
This time period has caused economic hardship in every single sector of the American economy. No one is sure how things will look 6 months down the road. This is a time period for reflection on what is important in life and also what is important for your business. People may be scared to return to crowded work spaces for quite a while and that means being able to work from home. We will weather the storm as a nation but some will come out of this stronger than others. Upgrading your Westchester small business phone service could be the way to keep your edge now and moving forwards. So don’t hesitate and get the ball rolling.
For the best Westchester NY Small Business Phone Services, look no further than 30 years of local expertise here at Top Line Communications. We proudly live where we operate and are members of the WBC (Westchester Business Counsel). Call today for a consultation on how we can reduce your costs and get you moving forwards during this time period. We’ll get through this as a nation! Stay safe from the Top Line team! 1-888-426-8647