Small Business Phone Services Westchester County NY

Upgrading Your Westchester Small Business Phone Services

Westchester NY Small Business Phone Services

We are in uncharted waters in terms of every aspect of daily life here in the United States. With people staying indoors, businesses and schools closed, and no clear time frame to getting back to normal; you may be thinking of other things than your small business phone service. But now is actually the best time to do some cost cutting and carefull looking at the way your business functions. At the start of the pandemic many companies and organizations were not adequately set up to start completely working from home and that meant loads of lost opportunities and business. Here we’ll look at why and how to upgrade your businesses communication network and take advantage of what you can with the time we still have indoors.

When You Should Upgrade

Westchester NY Small Business Phone Services

Westchester NY Small Business Phone Services

This will come down to a few different factors. For the most part you want to be seeing what your costs are for different service aspects and compare that to more modern telecommunication options available today. Here is a list of things to look at when considering a change to your companies network communications.

  • Costs vs other companies
  • Traditional phone costs vs VOIP
  • Time frames for technicians / customer service
  • Scalability (is scaling expensive?)
  • Ease of adding lines / users
  • Physical cabling limitations + costs
  • Long distance & international rates
  • Uptime vs downtime
  • Ability to work from home?
  • What are the additional monthly fees beyond the basic service?
  • What are you paying for?

This list will primarily effect companies using traditional phone services with hard wired lines. The costs are far higher than using cloud or VOIP based systems and offer far less functionality needed in today’s modern world. If your system is outdated and your paying for things that are included from more modern services, you’re due for a change.

Working From HomeNow and Later

Many business owners never really considered the fact that outside forces could isolate people away from the office (after all who could predict the current situation?). But being prepared to conduct your normal business operations from home (for you and employees) is more important than ever. Sure we can all take a phone call on our cell phone at home, but that is rather limiting. Using free VOIP services like Zoom and Skype are not suitable for businesses as they don’t offer the same level of protection as proprietary interal VOIP systems or the multitude of features. Using a dedicated small business VOIP provides a huge number of benefits and functions other services don’t. The costs are also far less expensive than traditional hard wired phone services. VoIP is the ulimate work from home tool, here’s why:

  • Remote Working Accessibility (home & abroad)
  • Conference Calling
  • Video Conferencing
  • Voice Messaging
  • Computer Screen Sharing
  • Internal Text Chatting
  • Call Forwarding
  • Image Capture
  • Document Sharing
  • Unlimited Call Volumes (in network)
  • No Geographic Limitations
  • and more

No one knows exactly how much longer we will be under stay at home orders here in New York state. Yes some counties may be opening for phase 1 soon but here in Westchester and the lower state region we don’t have clear time frames. That means businesses could still be working from home a month or longer from now. Getting set up now so that you’re ready now and later (should a second wave of cases happen) can mean the different between staying in business and closing your doors for good.

“How Do I Know If I’m Paying Too Much for My Phone Services Now?”

This is a common question for business owners and especially now. Consider this, if you’re using a traditional phone company that has hard wired your office location yet they require you to pay more to use the same services at your home, you’re paying too much. Traditional phone services have many limitations that can be rather expensive. Adding a line to your home requires a technician on-site (who knows when they can come?), installing new software and hardware, not to mention the added costs just to get the ball rolling. With modern systems like small business VOIP you already have all of the capabilities in a turn-key fashion to work remotely without incurring any additional costs. Simply install the proprietary VOIP software on any internet connected device and voila you’re open for business.

Weathering The Storm

This time period has caused economic hardship in every single sector of the American economy. No one is sure how things will look 6 months down the road. This is a time period for reflection on what is important in life and also what is important for your business. People may be scared to return to crowded work spaces for quite a while and that means being able to work from home. We will weather the storm as a nation but some will come out of this stronger than others. Upgrading your Westchester small business phone service could be the way to keep your edge now and moving forwards. So don’t hesitate and get the ball rolling.

For the best Westchester NY Small Business Phone Services, look no further than 30 years of local expertise here at Top Line Communications. We proudly live where we operate and are members of the WBC (Westchester Business Counsel). Call today for a consultation on how we can reduce your costs and get you moving forwards during this time period. We’ll get through this as a nation! Stay safe from the Top Line team! 1-888-426-8647

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Prioritizing Westchester Business Phone Systems & Communications

Even during this time of great technological advancement, the internet, email, and the cloud; many businesses still conduct operations via the phone. People still pick up the phone for placing orders, making appointments, organizing employees, and more; either via cell phone or land lane, the phone is still integral to our daily lives and economy. No matter how large your company is, what business phone features you employ make a difference. If you’re trying to get an edge with better customer support or increase daily sales calls, your system is important.

Who Still Uses Phones Today?

Business Phone Systems Westchester NY

Business Phone Systems Westchester NY

Your customers and clients expect you have phone support available at all times. Businesses go out of their way and invest substantial funds to increase their in-bound call and therefore sales volume. An incredible nearly 50% of purchases to small businesses were made via a phone call in the past 2 years. Despite the fact that people are still using phones, business phone support has gotten poorer and poorer through the years. With call centers and outsourcing being the major culprit from large companies. A huge number of people are placed on long hold periods of over a minute to get support or make a purchase, with a large percentage just hanging up in the end.

Phones are still integral for your businesses internal communications and networking. A huge percentage of work is done via the phone, voice messaging, text messaging, and video chatting or conferencing. So you should be asking yourself, is your business communications up to scratch? Can you receive calls no matter where you are? Does your phone system ever crash or drop calls? Are you paying too much to a large telecom giant for poor service? Are you able to add lines easily when you need them? Can employees work remotely? All important questions to ask yourself.

Choosing The Business Phone Features You Need Today

There are things all businesses need while there are other things you may or may not need. When you are considering the type of business phone features available you need to make a determination. What is the best for your internal communications as well as communications with customers and clients. Here is a list of the most important features you should absolutely utilize for your businesses communications.

Conference & Group Calls – working with group video and voice calls has become paramount to getting things done for businesses of all sizes. Now more than ever, during this time period of quarantine and isolation, the ability for you and your employees and various departments to get work done will rely on conference calls. Whether it is sharing someone’s computer screen, working face to face, having normal meetings from home, or just day to day business functions; conference calling is something you should be utilizing, especially now.

Mobility (BYOD) – Bring-your-own-device has become an integral part of business communications while working. A very high percentage of people (no matter the business) use their personal cell phone to conduct work operations. With call forwarding (where a call is forwarded to someone’s cell phone), you can ensure employees are able to work no matter where they are. If you are a smaller company, you can have your 800 number phone calls directed right to your cell phone. There are even applications which convert personal phones into company phone line extensions. This makes it as though it is just another phone line down the hall.

Auto-Attendant – whether your company has 10 employees or you are a major international organization, using an auto-attendant ensures ever call is received, routed, and answered. People these days almost always expect an auto assistant that directs them to various departments. Think of your bank, you get options to speak with someone in different departments through an auto-attendant. You can then direct calls properly while also having an operator available. Many customers and clients will base their future business with a company on the entire process of calling them. If they have been satisfied with the call and have done what they needed to they will likely remain a loyal customer.

Call Availability – through VOIP (Voice Over Internet Protocol) employees can see who is and who is not online and available during working hours. This reduces time wasted from different employees calling those who are not available at the moment or who are sick or away. You can set the presence settings as well, as Available, Away, or Offline. This is great when you have different employees working together from different locations.

VPN (Virtual Private Network) – this isn’t per say a business phone feature but it is one that is often combined through your voip and telecom provider. This allows people to work from home, or wherever they are including the office, in a more secure fashion that cannot be accessed by hackers. This reduces the risk of data breaches when people must work from home as we nearly all are right now. It’s another layer of security that you should be employing during this work from home time frame.

Why Switch Today?

These are difficult time we are living in right now, but this too shall pass. Until then you should be sure that you are able to get all of the work done that you could at the office from the safety of your own home. Not only for you managing employees, but also the employees being able to stay on the same page as well. Do not let this difficult time shut down your business operations entirely. Ask questions, get answers, save money, and increase work productivity, no matter how long we must work from home.

For the best in Business Phone Systems Westchester NY, look no further than almost 3 decades of local expertise here at Top Line Communications. We are proud members of the WBC (Westchester Business Counsel) and live where we operate. Call today and see how we can reduce your costs and keep you moving forwards during this time period. Stay safe from the entire team and we can get through this if we work together! 1-888-426-8647

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Best Small Business Phone Services In Westchester County NY

Small Business Phone Services Westchester County NY

Operating your small business comes with a lot of pressures both internally and externally. From licensing to taxation to operating costs to wages or insurance, things can get a bit complicated. But your businesses phone and voip services should not be one of the things you need to worry about. In fact if you know where to look you can get a big business phone solution on a limited budget. Here we’ll see how this is possible and why you should change your service provider today.

Big Business Solution On A Budget

Small Business Phone Services Westchester County NY

Small Business Phone Services Westchester County NY

Anywhere you can reduce costs to your business you open the door for greater profits. Any type of service that is paid for monthly, quarterly, or yearly should be looked at as an opportunity to save. By using a dedicated small business phone service in Westchester County NY you give your business the best of both worlds. The highest level of service while working with a company in the same geographic location as yourself. You’ll equip your company with the same exact tools that large publicly traded companies use to improve operating functions. Today, everything is cloud based and that means all the added benefits and speed that a versatile phone service like this creates. The cloud is the not the future, it is the here and now.

Better Reach With More Flexibility

Every company no matter the size has different needs when it comes to phone communication systems. Most small businesses will need some standard services:

  • Business phone lines for local and toll free calls that are accessible from a LAN line or a mobile phone
  • Call forwarding and unlimited calls
  • Text messaging & voicemail
  • Auto responder for on-hold or pre-recorded messages
  • Internet fax

This is a short list and TopLineCommunications offers these virtual small business phone features for every client. These sort of features allow you and your employees to be more available, even when out in the field.

Room For Growth

Every business looks to grow and that is especially important for small businesses. Whether just starting out or growing through the years, the ability to have a scalable and flexible business phone system is crucial. What if you started with one phone line but now you’re up to needing 30? More? It is now easier to grow your company with the best phone service technologies available today. When you are growing, getting to that next level just became a whole lot easier. Because these solutions are also easy to integrate into systems you’re already using like Gmail and Docs, your work flow becomes more seamless. This increases the speed at which you and your employees can conduct day to day business in a consolidated way.

VoIP & Cloud Based Phone Services

Because we use the cloud for our VOIP and phone system services, you have the ability to be connected at all times, anytime, anywhere. By getting rid of slow and outdated traditional phone services, cloud has changed the way in which we do business and live our daily lives. Your small business must be taking advantage of all the benefits that cloud solutions bring to businesses of all sizes. The best return on your investment from our cloud phone services would be for companies who:

  • Need secure + reliable business phone lines
  • Are adding staff
  • Have employees who spend a lot of the time on the road or in the field
  • Have a limited budget

Because cloud services are all in one they are ideal for the types of things listed above. The kicker is that all this is done with costs being low and with your budget it line.

Why Go With TopLineCommunications Small Business Services?

Budget – Keeping your budget low is important at any size, our transparent and inclusive pricing is the best in the industry.

Up Time – No business can afford a lapse in service, our award winning up time does just that, keeps you online line no matter what.

Ease Of Use – Set up and installation is a breeze and all phone systems can be optimized & customized to your specific companies needs.

Portability – Use your service on the go with our Cloud based systems.

Productivity – Combine services and applications through the cloud which increases productivity across the board with a more free flow of information and connectivity.

24/7 Support – Business owners know that 9 to 5 doesn’t apply to them and neither should your communications solution. Need help? We’re here for you.

For the Best Small Business Phone Services Westchester County NY, look no further than right here at Top Line Communications and see why we’ve been the most sought after local small business phone provider for over nearly 30 years. Call today and get a consultation on how we can reduce your costs right away. 1-866-95TOPLINE

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