Business Phone Systems Westchester County NY

Best Westchester NY Business Phone Systems for Returning to the Office

Since the start of the pandemic, being prepared for remote working has become more. But now we’re seeing it all over the country, including here in Westchester, NYC, and the Tri-State area; people are heading back to offices. Many folks have resumed their commutes (even if only a few days a week) and are back at the office doing work. This is good news for a few reasons outside of the obvious good sign we’re doing well on the virus, it’s good news for business owners.

Westchester NY Office Work is NOT Dead

Best Westchester Business Phone Systems

Best Westchester  NY Business Phone Systems

What we see around the country as more and more people head back into work is the importance of office collaboration. Yes, working remotely was fun for a while and some companies even excelled, but the fact remains that we are social creatures, and we work better when we are physically together. Many companies are resuming limited in-office work 2 or 3 days a week and that means a return to working with your business phone system.

A huge number of companies who have moved most or all of their staff to remote work for the time being. This means there are incredibly cheap deals for business phones and services right now throughout the market. Smart companies took advantage of these deals and overhauled their in-office phone networking in a few keyways.

  • New fiber installations
  • New VoIP systems
  • New handsets + devices
  • New cloud storage + management
  • And more

Because your business communication tools are so important to getting things done day in and day out, you should seriously be looking at your current setup. Let’s see why.

Reliability & Speed

Working from home many of us have seen how VoIP for business functions with a poor home internet connection. Dropped calls, spotty service, hazy video, lag/delays, failed attachment delivery, and more have caused some major headaches. Using a system like business VoIP is only as good as the infrastructure it is running on. If you’re conducting an important work call and are about to close a new client when your call drops out at the most crucial moment, you could lose a sale. Times this with spotty reliability and that risk is compounded. You shouldn’t be fighting your business phone system to get work done.

Good systems require good infrastructure. This means that if your using VoIP for business on an outdated copper wired internet system, there are some major limitations. Firstly, desks further away from the central server connection point will have slower web speeds than those closer to the hub. This can be a major problem for office spaces that are large with a lot of employees connected at once. A fiber-optic installation eliminates that problem. No matter if you’re sitting at the server room or the furthest possible office location from the server, the speeds do not change.

With older internet systems the more users on the system the slower that system will operate. Also, the further you are from the connection point the slower speeds will be. This is bad news for important calls or video conferences. Fiber-optics speed and reliability are unmatched with the current technology.

Scalability & Growth

A major limitation to traditional business phone systems is the lack of built-in scalability. If we’re talking about adding phones and users to VoIP for business, that is simple stuff. If we’re talking about adding those same users via VoIP onto an already taxed traditional copper internet system, those users will stretch the available bandwidth even thinner. This means a poorer connection for everyone on the system.

Through a fiber-optic installation you ensure that no matter how many users need to be added to the current network it will be able to handle that increase in needed bandwidth. This is how VoIP for business with Fiber-Optics makes growth possible. If you’re a company of 20 now and need to add 20 more lines, you won’t experience a slow-down.

You simply add users through the VoIP system by creating a unique username and password. Because fiber-optic is being used for the connection, no number of users can over tax the internet infrastructure. Growing businesses who were at the limit of their bandwidth capacity have not upgraded to a complete fiber installation.

What are the Best Westchester NY Business Phone Systems?

We’ve seen from above that the fastest, most reliable, and most growth friendly business phone systems are systems which use two things:

So, if you’re company is back at the office (even if just a few days a week) you can take advantage of the phone service deals that are happening around the industry right now. The industry as a whole has taken a hit (like most businesses right now) due to the Covid-19 pandemic. But what that means for you as a business owner is huge savings to take advantage of.

Think of it this way, if many companies are going remote and Westchester business phone providers are hurting for clients, you can get a great deal on a new installation or upgrade. Many companies have already taken advantage of this fact as most do not want to keep their employees working remotely anymore than they have to.

If your at the office now, a few days a week, or will go back soon; now is the time to take advantage of industry low prices.

For the Best Westchester Business Phone Systems, look no further than over 30 years of local expertise, right here at Top Line Communications. Call today for a consultation and see how we can reduce your costs, get you set up from home, and bring your businesses phone systems into the 21st century. Stay safe from the entire team and we can get through this if we work together! 1-888-426-8647

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Understanding Business Phone Systems & Why to Upgrade

Business Phone System Westchester County NY

Business phone systems are different than your normal family home phone in many ways. There are also major differences in the type of phone systems that businesses can choose from. There is no cookie cutter solution. What your business needs for its telecommunications will depend on factors like your companies size, operating area, office space, employee numbers, budget constraints and more. Here we’ll look at the different types of phone networks your Westchester County business should be considering if you’re not already. Also, we’ll see why you should join the 21st century and upgrade today.

Phone System Options

Business Phone System Westchester County NY

Business Phone System Westchester County NY

First let’s see what an organization will use within the sphere of their communications. You’ll see pretty quickly its far different than your home phone set up. Some of the most functional capabilities of a business phone service include:

  • Conference & group calls – utilize features that allow multiple personnel to be on the same call for meetings, appointments, training, or conferencing.
  • On-hold messages & music – when customers are on hold they shouldn’t experience silence, this system can provide messages regarding sales or just on-hold music.
  • Multiple lines + adding lines – if you have employees or receive many customer calls at one time you’ll take advantage of the multiple lines. Expanding? This is a critical component.
  • Auto-attendant (automated features) – a call directory and extension system along with an auto-attendant which directs callers to the proper department. We’ve all used these systems before when calling larger companies.
  • Voice-mail – received messages to be listened to and addressed later when you’re out of the office or occupied.

Smaller and larger businesses alike benefit from these standardized features from today’s best business phone networks. Utilizing cost saving options like Voice Over Internet Protocol (VoIP) or the cloud can reduce your costs while at the same time increasing productivity. Let’s look a bit more carefully at your options.

First let’s look at a more traditional option.

PBX Phone Systems

PBX (Private Branch Exchange) is more or less a completely private phone system used within your office location. It sends internal and external calls through the businesses physical phone lines but adds a variety of useful features that traditional phones do not offer on their own. There are other differences as well.

A PBX system is much easier to scale up or add lines to than a traditional phone system. It can be hosted on the Cloud which is called a “host PBX” or “virtual PBX” or even VoIP through what is known as a “IP-PBX”. PBX systems are also incredibly flexible making them great for your ever changing market landscape. This can be a great system your business can use which is essentially a merger of traditional and modern business phone communications. Taking the best from older systems and utilizing today’s modern technology to create a powerful bridging of technologies.

Fiber-Optics w/ VoIP & the Cloud

VoIP and the cloud offer every size of company (from small mom and pop shops to large multi-national corporations) huge benefits and cost saving bonuses. But if you don’t have a high quality high speed internet connection (like fiber internet) you could be selling those phone systems short. Unlike traditional phone lines VoIP & the Cloud are used and accessed through internet connectivity.

That means if you have a sales forces of 20 people and all of them are calling clients via VoIP, you had better have an internet set up that is up to scratch. Traditional DSL or cable internet is far slower than modern day Fiber internet. Because these phone systems rely on the web to connect people you should be sure you have true high speed internet, and the way of now and the future is fiber. No more traditional copper or other outdated wiring which has major limitations. Be sure you’re combining VoIP and the cloud with Fiber to get the most efficient set up.

Adding Lines & Users

With traditional copper wired phone and web connections every new employee or user would require an extension onto the current cabling structure. This is not only expensive but also time consuming. This means that older phone systems with these limitations are cost prohibitive to growth and make it far more difficult to get going. Not to mention with traditional internet like DSL, the further a user is from the central server room the slower their connection will be. With fiber internet and VoIP or Cloud phone systems you don’t have to deal with these same issues. You can simply add users under the current system as quickly as you like without incurring additional costs or downtime for new hardware installation. These are the systems for every growing company.

Upgrade Your Business Phone System

There is a multitude of reasons to upgrade your businesses phones. Not only in terms of built in growth, enhanced productivity, improved internal & external communication, and major cost saving; but also the ease of use. You’re getting the best of all technologies when you combine fiber internet with a cloud based VoIP business phone network. So be sure to get the ball rolling today and start seeing the benefits right away.

We’re finally opening back up from quarantine so it’s not longer an option to delay on changes to your current situation. For the best Business Phone System Westchester County NY, look no further than 30 years of local expertise right here at Top Line Communications. We proudly support the WBC (Westchester Business Counsel) and live right here where we operate. Stay safe from the entire team and we can get through this if we work together! 1-888-426-8647

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All-in-One Business Phone Services in Westchester NY

Business Phone Services Westchester County NY

We are finally starting to open up and that is good news for all of us. Businesses are starting to open and people are now getting back to work. Because working from home may be coming to an end for most of us it’s important to make sure you’re company is ready to get back to work. But if your current phone system is outdated or substandard, you could be walking into a communications nightmare that will actually hurt the way you can get back to work. Here we’ll look at what working with an all inclusive Westchester County NY business phone provider can do for your company.

Fiber Optic Installations

Business Phone Services Westchester County NY

Business Phone Services Westchester County NY

Having fast internet and phone speeds is critical to businesses and organizations of all shapes and sizes. With traditional copper wiring you can have all sorts of issues that resolve in terms of speed, costs, and reliability in comparison to fiber-optics. Consider that as users move further away from the main copper wiring communications room, their web speeds will deteriorate (sometimes greatly). If your office is a large space with a single point that all communications run through, copper wiring will greatly effect speeds of not only wifi but also hard wired connections. For this reason one of the most beneficial updates to your current telecommunications will be a complete overhaul of your system with a state of the art fiber-optic installation. Costs will be reduced, productivity will increase, and adding more lines and connections won’t effect the speed of the overall system. It’s 2020 now so your business should have the best current technology has to offer. Costs have come down greatly through the years for fiber-optic installations and that is something you should be taking advantage of.

VoIP For Business

Now that you have the highest quality internet speeds with your fiber-optic network you are ready to ditch the wiring and go digital. More and more companies (large and small) are converting their communications to VoIP (voice over internet protocol) to reduce costs, add functions, and make for better internal and external communications all around. VoIP uses your current internet infrastructure so it will not be idea with outdated copper wiring systems where speeds can change greatly from desk to desk. Here are some of the most basic benefits that using VoIP for business will provide:

  • Caller ID
  • Call Waiting
  • Call Blocking (block numbers or IP addresses)
  • Call Forwarding (to mobile phones or any other phone number)
  • Fax / Internet Fax
  • 411 Directory
  • Redial

There are also further features which include:

  • Speed Dialing
  • Call Recording
  • SMS or Text
  • Area Code Selection
  • Call Transfer
  • Return Calling
  • Adding Multiple Users / Lines
  • Ability to Scale Up
  • Work Remotely

VoIP is undoubtedly the best business phone solution in terms of cost saving and functionality. In conjunction with Cloud based services and software, bring your business communications into the 21st century.

All-In-One Services

Many telecommunication companies will try to sell you each service in an “a la carte” fashion. This is not something you should find acceptable. With the current technology and the inclusivity that comes along with it, these sort of services should be bundled together. It saves you money and because they typically come bundled to the provider their costs are also lower. For them to turn around and then try to sell those same services on a one off basis is just wrong. Be sure you’re working with a business phone company that is offering the best technology at the best rates the market is offering. You don’t have to pay too much and have loads of hidden fees. Everything should be clear and straightforward or you should take your business elsewhere.

For the in Business Phone Services Westchester County NY, look no further than 30 years of local expertise right here at Top Line Communications. We proudly support the WBC (Westchester Business Counsel) and live right here where we operate. Stay safe from the entire team and we can get through this if we work together! 1-888-426-8647

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MAC Work, Business Phones & Changing Office Locations

Business Phones Westchester County NY

If you’re a growing business that has no more space at your current office location (or at near capacity) you may be considering a move to a larger space more conducive to your current growth. But this can be a daunting process. When you consider the logistics of moving all your office equipment, servers, business phones, lines, routers, cameras, fax machines, hubs, and all of your communication equipment; it may seem like a daunting prospect. To make your move is as seamless as possible so you have a limited amount of downtime or no downtime at all takes some careful planning. Here we’ll take a look at what MAC Work is and how Top Line Communications makes moving your Westchester County NY office location easy.

The Process

Business Phones Westchester County NY

Business Phones Westchester County NY

When you’ve finally reached the limits to what your office can handle it should be seen as a great opportunity and look into the current growth your business is experiencing. This is a happy time. You’re upgrading your facilities and making way for the next several years of increased growth. But it can also mean some growing pains and headaches in getting all of your communication equipment moved and set up as quickly as possible. Our process is simple. Whether you are currently a client of ours or not the process is straightforward. We come do an on-site survey, taking careful note of each and every piece of equipment, how it is set up and then we mark them as top priority to low priority. When we have a complete list of what is moving we create a plan and set a time to get things going.

The Move

If you’re already a client you know the level of our due diligence. For each and every client and office location that same diligence is applied when it comes to an installation. When the move begins we will have already done a site survey at your new office location, mapped out what will go where in terms of routers, cables, cameras, servers, and so on. Because we are experts in all the communication equipment for your business we carefully pack everything based on it’s priority level. Then we move all of the equipment ourselves. This way when the equipment arrives on site we hit the ground running with the new installation. With the highest priority pieces being installed first so that when employees are ready to start coming to the new location you’re communications are already established.

Upgrading

If your old office is using older cabling or other forms of older networking infrastructure, this is likely the best time for you to upgrade. Your business is growing, you are moving to a new larger and likely more modern office space, and that means you should be utilizing the best that modern technology has to offer. This is a pivotal moment for your company and you should not be looking to cut corners. You’re investing in a new space so be sure you’re providing the best possible business phone and business communication equipment the market has to offer. High speed internet, VoiP busines phones, SIP trunking, and fiber-optic connections are a few things to consider.

Benefits

You are running a growing business. Setting time aside to try and hire a moving company to then move your equipment to just wait for it to then get installed is simply a waste of time. Having the business communication company move and immediately install the equipment or any upgrades at your new location simply makes sense. You experience less downtime, you get up and running in the shortest period of time possible, and most importantly you can continue to manage your business and employees without worrying about the movers (not to mention the costs saved on hiring a 3rd party company to do the move). So the clear benefits are: time saving, money saving, and stress saving.

We’ve seen above the clear benefits to MAC Work through the Top Line Communications team. For the best in Business Phones Westchester County NY, look no further than 30 years of local expertise right here. When you’re ready to move we move all  equipment phones, computers, faxes , paging, servers, hub rooms, camera’s, and everything else involving your businesses communication equipment. We live where we work and are proud members of the Westchester Business Council (WBC). Stay safe from all of us! 1-888-426-8647

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2020 Business Phone Systems for Growing Small Businesses

Business Phone Systems Westchester County NY

When your business is growing it is a sign that you’re doing something right. But with that growth comes the possibility that your communication requirements will surpass the phone system you’re currently using. If you’re expanding your staff or need more capable networking and calling features, making the change to a business phone system will have some serious advantages. Work flow and productivity will increase and that further moves the ticker in the right direction. Here are some ways in which upgrading to a business phone system will help aid your growing business do just that, grow.

Money & Time Saving

Business Phone Systems Westchester County NY

Business Phone Systems Westchester County NY

Older phone systems like PBX, simply put are, well – old. They’re expensive, outdated, take up large portion of space, are bulky, are hard to do maintenance on, and have major limitations. Getting them installed or serviced requires specialized outside help and the level of maintenance they require is daunting. All of this leads to a cost prohibitive connection prohibitive system for your growing small business. As your company continues to grow and your needs change, being able to add new features or add lines will require large costs and time investments into your old system. This is all money and focus that should be put elsewhere, namely the growth of your business. Not how you can manage your old network.

Utilizing Top Line Communication business cloud phone system gets rid of those nuisances straight away. The cloud is not on site, simple to get set up, and will grow as quickly as you need it to. The costs are far less than a PBX system and you get access to all of the types of advanced features necessary for successful business in the modern age. Plus it is all ready to go on the current computers, tablets, and smart phones you and your employees are already using.

All the Features In One Place

Phone systems specifically designed for business use will be far different than standard personal phone systems. They are designed to simplify your businesses communications on all fronts. Whether you need tools like phone based conference calling, online workplace meetings, or adding features like new lines, call forwarding, or call logging. Consolidating your business communications has multiple advantages. Some more of the tools include call screening to auto-assistant directories and advanced team collaboration tools and call recording. Utilizing a business phone systems “one-stop-shop” approach allows easy integration with tools you’re already using. Google applications, Dropbox, Microsoft Outlook, Adobe is just a handful of the online tools easily integrated into a modern business phone system. This is also incredibly important when considering work from home options like most of the country and world is right now. Much of that may continue even after the pandemic as more and more companies shift to home working environments.

Connectivity When & Where You Need It

Business doesn’t happen entirely at your desk the way it did in decades of the past. Yes people do work at their desk on their desk phone all the time but if that is the only way you’re doing business now you are severely limiting yourself and outreach. Business owners know that work happens when you’re out of the office, when you’re on vacation, when you’re working from home, when traveling, and even at weekend gatherings. Through using a proper business phone system you can use the same features you do at the office while on the go.

One of the greatest features is call forwarding where you can have an office line or 800 number forwarded to your (or an employees) cell phone. Meaning you keep the bridge open between your customers and your business even when people are on the go or telecommuting. Utilizing conference calling allows employees to be working on the same page as though their in the same office. Through screen-share employees can be working on the same thing or see what someone else is doing on their computer. This is the type of modern day flexibility your business needs to stay in front of the competition and really thrive.

Professionalism On All Fronts

Even if your business is small you always want to appear to be professional in all areas. Using cloud business phone systems help you do exactly that. Rapidly pull documents or route calls to the proper department, use an auto-assistant (that we’ve all come used to using to be directed to the right people), on-hold music or advertising, forwarding voice-mails, voice-mail transcripts, and more. Even if your office is just you and 3 others (or just you at home for that matter) you can have the same professional appearance as a multi-national corporation using a cloud phone network.

Privacy & Security

Now more than ever (even prior to the pandemic) companies are requiring employees to use their own mobile devices to conduct business operations. When you and your staff are easily able to give out there personal cell phone number or personal company phone number (using a secondary sim card in their personal cell phone) it makes connectivity stronger than ever. But that connectivity comes with some added security risks if you’re not set up properly. Today, keeping personal information and sensitive data secured is paramount. It is actually more common for small companies to have data breaches than huge companies so that means keeping security at the forefront of the technology you’re using. By using call logs and call recording you’re able to keep communication friendly. With the cloud and other proprietary security safeguards you’re system can be as secure as large institutions. Because you have control as to how and when customers and employees can communicate with you and one another and the fact that the cloud is decentralized, sensitive information is able to be guarded more carefully.

Moving Forwards

Upgrading your companies communications system is an investment that will save you time, money, and promote growth at the same time. If you’re unsure of in what direction you should be going, just know you should be getting rid of old outdated technology and looking forwards. Using a qualified full-service Westchester telecommunication company like right here at Top Line Communications you are able to get out in front of any changes you need to make to promote your businesses growth today.

For the best in Business Phone Systems Westchester County NY, look no further than over 30 years of local expertise with TopLineCommunications.com . We live where we work right here in the area and are proud members of the WBC (Westchester Business Counsel). Stay safe from all of us! 1-888-426-8647

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What Are the Best Business Phone Systems?

Business Phone Systems Westchester County NY

Business phone systems are calling and information transfer networks utilized to facilitate communications for large or small organizations. Because many businesses have far more complex needs than just your average phone call, office phone systems have a slew of different functional features which allow the business to operate successfully. Things like customer service calls, call forwarding, call routing, auto-attendants and so much more make the difference between business phones and traditional phones.

Some of the most functional capabilities of a business phone service include:

Business Phone Systems Westchester County NY

Business Phone Systems Westchester County NY

  • Multiple lines + adding lines – if you have employees or receive many customer calls at one time you’ll take advantage of the multiple lines.
  • Auto-attendant (automated features) – a call directory and extension system along with an auto-attendant which directs callers to the proper department.
  • Voicemail – stores messages to be listened to and addressed later when you’re out of the office or occupied.
  • Conference & group calls – utilize features that allow multiple personnel to be on the same call for meetings, appointments, training, or conferencing.
  • On-hold messages & music – when customers are on hold they shouldn’t experience silence, this system can provide messages regarding sales or just on-hold music.

For small office or business use the best phone systems will be: VoIP, PBX, Cloud-based or multi-line. All of these will be suitable for businesses and organizations of various sizes. The differences will be the costs and functionality that may suit your business better than another phone system. These systems offer comparable services and are easy to switch to should you be looking to make a change to your businesses communication network.

Multiple Lines & Adding Lines

This variety of system is pretty straight forward. Essentially it is when multiple phone lines connect through a centralized unit. This means that personnel can answer the phone lines individually or direct them to the proper extension or even send to voicemail. This is the more basic phone variety which is suitable for the vast majority of small businesses. Hardware includes physical phones with extensions right on them which can be connected with the simple push of a button. These can be used with 2-line, 4-line or multi lined phones to allow employees to make and take calls at the same time. There is more than one phone line in essence.

If you’re shopping for a multi-line business phone system you should be looking for a few things. You should know how many users you will need as this will be crucial as to the size and scope of phone network you’ll need. These are reliable phone networks which typically don’t even go out when the power goes out. This variety of system is the traditional phone we are all used to.

VoIP (Voice over Internet Protocol)

VoIP business phone systems have fast become one of the most powerful and popular varieties that businesses of various sizes are not utilizing. It offers the same features that traditional multi-line phone systems do with many additional services and options that traditional wired phone lines cannot offer. Services like Skype and Zoom are VoIP systems except they are not suitable for businesses. With proprietary internal VoIP systems you get all the best features at a far more cost effective way than traditional phone lines. Those features include:

  • Conference calling
  • Video calling + video conferencing
  • Working from home availability
  • Screen share & screen image capture
  • Voicemail
  • Multiple Lines (users)
  • Scalability (adding users not physical lines)
  • Call forwarding
  • Call recording
  • Local, national and international calling
  • Cost effective rates (far cheaper than traditional phones)
  • and more

VoIP systems can also offer more features. The benefits are vast. Lower costs, greater functionality, the ability to work from home and so much more. This is usually a perfect fit for any and all business types.

Cloud Phone Systems

Cloud phone systems operate in a decentralized fashion meaning your infrastructure is not set up through the physical office or location you’re business is in. It is cost effective and has a slew of different benefits. Cloud phone systems can either be a VoIP system or a hosted PBX one. Some of the advantages to your small business with the cloud are:

  • Completely decentralized (off-site) saving you the cost on equipment and office space, reduces risk of downtime or slow downs due to weather
  • Hosted via outside or 3rd party servers removing the need for on-site maintenance or servers that are on-site
  • Growth or scalability is built in there are no real limits to how large your network can grow easily
  • Far more cost effective for the services compared to traditional multi-line phone systems

With cloud based phone systems you do need to rely on a hosting company that will hold and maintain the cloud network but so to do websites you run. If ever issues arise the hosting company will address them. This is a great system in conjunction with VoIP for the vast majority of businesses.

PBX Phone Systems

PBX (Private Branch Exchange) is more or less a completely private phone system used by your office. It moves internal and external calls through the businesses physical phone lines but adds a variety of useful features that traditional phones do not offer on their own. There are other differences as well. A PBX system is much easier to scale up or add lines to than a traditional phone system. It can be hosted on the Cloud which is called a “virtual PBX” or “host PBX” or even VoIP through what is known as a “IP-PBX”. PBX systems are also incredibly flexible. This can be a great system your business can use which is essentially a merger of traditional and modern business phone communications.

Upgrading Your Business Phone Service

Today there are loads of ways to increase productivity and reduce costs through upgrading your business phone system. As illustrated above there are loads of advantages to using modern technology as opposed to traditional or outdated technology. Nowhere is that more apparent than through the cloud, VoIP and PBX. Be sure you’re getting the best service for the best value all in one place. Upgrade your phone service and see what modern technology can do for your productivity and profits.

For the best Business Phone Systems Westchester County NY, look no further than 30 years of local expertise right here at Top Line Communications. We proudly support the WBC (Westchester Business Counsel) and live right here where we operate. Stay safe from the entire team and we can get through this if we work together! 1-888-426-8647

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